Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MAELENE JONES

Pensacola

Summary

I have worked in customer service for over two years with experience in POS systems, cash handling and shift management. I exceeded my duties in work places by leaving guests with a L.A.S.Ting impression when any guest satisfaction issues were to arise, reporting to higher management all customer and employee recommendations and concerns. By training new employees, I ensured high service standards and reliability while displaying adaptability and a cooperative attitude, achieving significant improvements in guest experience and the general work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Cici's Pizza Buffet
10.2024 - Current
  • Supervised team operations to ensure the highest quality food and service.
  • Trained new employees on company procedures and best practices for efficiency.
  • Created and coordinated shift schedules, optimizing staff coverage during peak hours and minimizing labor cost.
  • Resolved customer inquiries promptly using L.A.S.T. for any guest satisfaction issues, enhancing overall service satisfaction.
  • Collaborated with higher management to develop strategies for improving team productivity.
  • Coached employees and delegated daily tasks and responsibilities to each employee suiting their strengths and weaknesses.
  • Recorded information for large groups and birthday parties, with names, phone numbers, quantity of guests, date and time.


Cashier

Golden Corral Buffet and Grill
08.2023 - 07.2024
  • Welcomed guests entering restaurant
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers join reward programs.
  • Regularly worked opening and closing shifts, setting up the store for the morning shift or for the next day.

Hostess

Olive Garden
04.2021 - 10.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided a welcoming and friendly presence.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and seating guests.
  • Answered customer questions and informed guests of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area clean and ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers and bussers during rush hour, helping to decrease guest wait times and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders and give information
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties.
  • Seated customers based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided guests with estimated waiting times during rush hours.

Education

High School Diploma -

Abeka Academy Homeschool
Yoakum, TX
05.2023

Skills

  • Customer Service
  • Strong Work Ethic
  • Cash Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • POS system operations
  • Cash Drawer Balancing
  • Merchandise Restocking
  • Cooperative Attitude
  • Employee Training
  • Interpersonal Communication
  • Service Minded

Certification

Food Manager Certification (verification number: 1j8cfb-k66db27)

Timeline

Shift Manager

Cici's Pizza Buffet
10.2024 - Current

Cashier

Golden Corral Buffet and Grill
08.2023 - 07.2024

Hostess

Olive Garden
04.2021 - 10.2021

High School Diploma -

Abeka Academy Homeschool

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