Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMERIA GRAVES

Des Moines

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

11
11
years of professional experience

Work History

Iqor

Iqor
05.2023 - 09.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Patient Service Coordinator

Novant Health
01.2021 - 03.2023
  • Gather information from patients, clients/family members, Novant clinical areas, government agencies, employers, third party payers and/or medical payment programs, etc.
  • Both in-person and by telephone to register patients, gather or update information, obtain referrals and pre-authorizations, complete appropriate forms, conduct evaluations, determine benefits and eligibility (insurance, public programs, etc.).
  • Determine financial responsibility and/or pay to identify sources of payment for services.
  • Determine, review, assess, and monitor patient's demographic, primary care provider, and payer information.
  • Submitting prescription refill request to care team
  • Processing referrals with care team
  • Recognized referral from payer
  • Demonstrated excellent communication and interpersonal skills while addressing patient inquiries and resolving complaints.
  • Performed administrative tasks such as filing paperwork, answering phones, and organizing charts

Remote Customer Service Representative

AT&T
01.2018 - 01.2021
  • Keep your knowledge of ATT’s goods and services up to date.
  • Answer questions regarding ATT services, gear, offers, travel, and invoices from customers.
  • Provide great and timely customer service to increase client retention and loyalty.
  • Answer phone calls from customers and finished work order.
  • Recognize consumer needs and make suitable product and rate recommendations.
  • Create new ways for customers to buy ATT goods and services.
  • Accept payment, enrollment, renewal, and other service issues from customers.
  • Handle and address client complaints as soon as possible.
  • Effortlessly handle a huge number of consumer calls.

Provider Service Coordinator

Medica Health Plan
03.2015 - 01.2018
  • Processing/reviewing Medical Claims
  • Experience with claim from UB04 & CMS 1500
  • Quoting medical benefits Reviewing Prior Authorization / Referrals support areas within a medical setting with strong interpersonal skills and flexibility
  • Knowledge of medical terminology
  • Knowledge of HCPC and CPT codes
  • Managed daily workloads for the Provider Services team by assigning tasks according to priority levels.
  • Collaborated with internal departments to ensure appropriate handling of escalated provider inquiries or complaints. Developed and maintained effective communication with providers, payers, and other stakeholders to ensure accurate data collection and timely resolution of issues.

Education

Normandale Community College
01.2020

undefined

Anoka Ramsey Community College
01.2013

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents

Timeline

Iqor

Iqor
05.2023 - 09.2025

Patient Service Coordinator

Novant Health
01.2021 - 03.2023

Remote Customer Service Representative

AT&T
01.2018 - 01.2021

Provider Service Coordinator

Medica Health Plan
03.2015 - 01.2018

undefined

Anoka Ramsey Community College

Normandale Community College

Similar Profiles

CREATE PROFILE