Dynamic, results-oriented leader with a strong background in strategic management and organizational growth. Expertise in developing and executing impactful business strategies, optimizing processes, and enhancing team performance to achieve measurable outcomes. Recognized for adaptability and effective collaboration in fast-paced environments, along with strong communication and problem-solving skills that foster a positive team culture. Committed to driving team success and advancing organizational objectives with enthusiasm and a proactive approach to new challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Intensive Residential Programs
Catholic Charities Family and Community Services
06.2021 - Current
Delivering 820 Intensive Residential Services to Liberty Manor, Hannick Hall and Freedom House - ensuring stabilization, rehabilitation and reintegration element of care services are delivered through leading a robust clinical and residential team for all three sites, totaling over 100 employees in various roles and functions
Ensuring on-site medical, mental health, clinical and residential services are being executed, responsive to each client's centered needs.
Collaborative working relationships w the Medical Director, Psychiatric Providers, Medical Team associated with each program.
Supporting and cultivating clinical managers' independence while providing coaching and supervision on personnel and overall operations, upholding agency and department policy and procedures.
Monitor and address qualitatitve and quantitative documentation within department for both clinical and residential operations.
Engage in corrective actions and department improvement initiatives driven through client grievances, client satisfaction surveys, internal chart/residential audits, incident management, and NYS Justice Center incidents. Decrease the recurrence of reported/founded issues within the department.
Engage in decision-making efforts to ensure programs maintain financial sustainability, services are vindictive of treatment and compassion, mitigate risk, and actively bridge connections among all staff.
Actively support continued recruitment and development of all staff within the department, ensure training occurs, work collaboratively to manage staff issues/support and guide managers through performance management.
Chemical Dependency Drug Treatment Evaluator
Delphi Rise
01.2017 - Current
Provide chemical dependency assessments for individuals seeking substance abuse treatment within our community or outside of Monroe County. Serving over 500 individuals in this part time capacity.
Proficient in clinical assessment utilizing intuitive intelligence and diagnostic knowledge of substances, trauma ,and culturally driven experiences to aid with developing treatment recommendations and subsequent aftercare plans.
Provide guidance and insight on chemical dependency treatment options. Offer support, compassion, realistic insight along with immediate acute chemical dependency/trauma counseling.
Staff Development and Training Manager
Catholic Family Center
01.2017 - 06.2021
Oversaw the training and development department for Behavioral Health Network, trainings identified and provided to staff for improved knowledge on treatment approaches and changes in the field; Ensure continuing education credits were available either via agency or other collaboratives for licensure and certification adherence; Developed the CASAC Succession plan program and work group sessions where 15 employees participated, 7 obtained CASAC certification on their testing attempt, Developed and executed POWER staff development sessions focused on increasing staff skillset when working in a chemical dependency treatment setting, over 50 employees have attended. Developed over 20 various trainings focused on client care, engagement, process and procedures, self care and wellness.
Associate Director
Catholic Family Center
01.2011 - 02.2016
Supervised two residential addiction sites, ensuring environments were welcoming and supportive of a recovery atmosphere.
Upheld OASAS residential site standards for clean, therapeutic environment, staff recruitment and training to support client needs and positive experience. Worked in parallel to programs clinical team bridging the gaps while reinforcing behavioral changes through residential environment. Staff development, clinical/administrative supervision, training, performance management. Managed a team of 40 staff members between both sites, managed staffing schedules. Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
Adherence to protocols and procedures, developed medication management protocols for department, delivered training sessions for new employees. Worked alongside other program supports - Human Resources, Facilities, Information Systems, Compliance Department.
Clinical Therapist
Catholic Family Center
03.2009 - 02.2011
Carried clinical caseload in residential treatment setting of 10-15 clients, women, pregnant women, and women with children.
Engaged in clinical assessment of substance use history, family, vocational, educational, internal, and external drivers for active addiction.
Aided clients with developing insight and awareness around relapse triggers and cues, emotional/physical, and environmental.
Supported client-identified coping strategies, encouraged use of strategies while in a residential treatment setting.
Developed required treatment plans, guided discharge planning, and aftercare plans.
Worked collaboratively with other team members to support positive client treatment experience.
Education
Bachelor's Degree - Community And Human Services
Empire State College
Rochester, NY
06.2018
Associates Degree - Human Service and Management
Empire State College
Rochester, NY
06.2014
Skills
Clinical knowledge of substance use disorders, impact on individuals, family and community, subsequent intuitiveness with strong insight, therapeutic reflections and skill development to aid with decreasing symptoms
Multi-talented, adaptable, interchangeable, strategic, decisive, conscientious, respectful, compassionate and well-balanced
Charismatic leader, grounded and self-aware, with healthy self-care practices
Respectful of all individuals, validating, fair, and conscientious
Crisis management, process development and training/risk mitigation
Coaching and mentoring, clinical and administrative supervision
Organizational development
Operations and team management
Accomplishments
Implementing 820 Intensive Stabilization and Rehabilitative treatment services at Catholic Charites for Hannick Hall (31 women and 7 children bed treatment facility located in Wayne County, New York), Liberty Manor (16 women and 5 children bed treatment facility located in Monroe County, Freedom House (30 men treatment facility located in Monroe County)
Hannick Hall underwent major capital project expanding the facility to 31 bed residential treatment program, after expansion added Reintegration Level of Care operated under OASAS 820 regulations
Hannick Hall, Liberty Manor and Freedom House received 3-year operating certificates after last site reviews
820 OASAS Financial Meeting – onboarding of Utilization Manager, oversight and process improvement to ensure revenue billing, congruent monitoring of clinical documentation, collaborative relationship with managed care insurance companies
Expanding clinical services to include community-based organizations: St. Michaels, ROCOVERY, MCC Attain Lab, Trillium Health, Partnering with Parents Program, BOCES, On Site Peer Support Specialists, Sober Support and Family Connections
Partnering with higher educational programs to support On Site Internships: MCC, St. John Fisher, Brockport, Alfred State and Finger Lakes Community College
Support organizations training platform through developing training materials: Narcan Training, Fire Extinguisher Training, De-Escalation, Trauma Informed, Quantitative vs. Qualitative Documentation, OASAS Incident Management and Reporting, Medication Management, Person Centered Treatment Planning, Clinical and Residential Charting/Documentation, Peer Support Specialist, Racial Disparities and Clinical Outcomes, Self Care in the Helping Profession, Self Awareness and Trauma, Personality over Consequences, CASAC testing preparation work group, POWER (Personal Ownership of the Workplace through Empowerment and Respect) Development Sessions
Co-chair for CCFCS Diversity, Equity and Inclusion committee, 6 years, ended in 2024 - overseeing DEI initiatives, strategic planning and policy development
Co-chair for CCFCS Trauma Informed Committee, 5 years, ended in 2024 - overseeing and guiding TIC within organization, strategic planning and policy development
Affiliations
African American Leadership and Development Program
Young Mothers Coaching and Mentoring Program
Chromartie Wellness and Fitness
Certification
Certified Alcohol and Substance Abuse Counselor, Advanced Counselor
PC-Afghan Supplemental Coordinator at Catholic Charities Family and Community ServicesPC-Afghan Supplemental Coordinator at Catholic Charities Family and Community Services
Certified New York State Health Assistor at Catholic Charities Family and Community ServicesCertified New York State Health Assistor at Catholic Charities Family and Community Services