Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
References
Timeline
Generic

Samantha Finley

Florence,AL

Summary

Proven ability to enhance customer satisfaction and streamline operations, demonstrated during tenure at Sam's Sports Bar And Grill. Skilled in conflict resolution and Point of Sale system operations, I excel in fast-paced environments, ensuring both efficiency and quality service. Achieved a significant reduction in customer wait times through effective time management and attentive service.

Overview

11
11
years of professional experience

Work History

Licensed Massage Therapist

Willows Day Spa
03.2023 - Current
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
  • Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.

Server

Sam's Sports Bar And Grill
04.2017 - Current
  • Greet patrons within at least 30 seconds to 1 minute
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Check patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Check with customers to ensure satisfaction and take action to calmly resolve any problems.
  • Collect payments from customers.
  • Bus dishes and glasses from tables
  • Clean tables or counters after patrons have finished dining.

Dog Transport

Crockettdoodles
10.2021 - 03.2022
  • Collected $Amount in payments for completed deliveries and services daily.
  • Planned optimal routes based on GPS software and knowledge of local traffic patterns.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Kept detailed records of deliveries and money received from customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Exercised animals regularly with walks and rigorous play activities.
  • Organized picking up and dropping off animals at client locations.
  • Supported optimal animal health and comfort with frequent bedding changes.
  • Communicated professionally with pet owners via phone, email and text.

Receptionist

Epicurean Spa And Boutique
08.2019 - 09.2021
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.

Cashier

Cracker Barrel
08.2015 - 04.2019
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Accurately count money and audit money drawer of up to $500.
  • Efficiently process merchandise returns and exchanges
  • Issue receipts, refunds, credits, or change due to customers.

Hostess

Cracker Barrel
08.2015 - 04.2017
  • Greet guests
  • Provide guests with menus.
  • Assign patrons to tables suitable for physical needs and according to rotation so servers receive appropriate number of tables.
  • Maintain contact with kitchen staff, management, serving staff every 20 minutes for open menu count.
  • Communicate with customers to ensure that dining details are handled properly and customers' concerns are evenly addressed.

Student Aide

Odenville Elementary School
08.2013 - 07.2015
  • Oversee multiple groups of children between the ages of 5-12 years old.
  • Provide a safe environment for students to learn and grow.
  • Offer tutoring assistance.
  • Responsible for snack and
  • Explain and demonstrate organized activities.
  • Assist with cleanup and set up.

Education

University of North Alabama
Florence, AL

Skills

  • Sales
  • Liquor, wine, meal service
  • Point of Sale system operations
  • Conflict and dispute resolution
  • Patience
  • Attentiveness
  • Clear communication
  • Knowledge of Product
  • Ability to use positive language
  • Acting skills
  • Time management skills
  • Employee Training
  • Adjusting Routes
  • Pet Handling

Accomplishments


    Community Involvement


    SERVE day at Church of the Highlands (2015) Project Homeless (2015) Community service at Deibert Park (Oct. 18 .2015)

Hobbies

  • Reading
  • Holistic Medicine

References

Available upon request

Timeline

Licensed Massage Therapist

Willows Day Spa
03.2023 - Current

Dog Transport

Crockettdoodles
10.2021 - 03.2022

Receptionist

Epicurean Spa And Boutique
08.2019 - 09.2021

Server

Sam's Sports Bar And Grill
04.2017 - Current

Cashier

Cracker Barrel
08.2015 - 04.2019

Hostess

Cracker Barrel
08.2015 - 04.2017

Student Aide

Odenville Elementary School
08.2013 - 07.2015

University of North Alabama

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Samantha Finley