Samuel Whitney
Las Vegas,NV
Summary
Senior Solutions Specialist with a proven track record of exceeding KPIs while enhancing enrollment outcomes for learners and partners. Continuously strives for cross-functional collaboration to build community while enhancing knowledge of each function to better assist fellow collaborators, learners, and partners. Has remained committed in seeking and leveraging feedback from leadership for ongoing professional growth and development.
Overview
10
10
years of professional experience
Work History
Senior Solutions Specialist
Nightingale College
Salt Lake City, UT
08.2021 - Current
- Assisted in the development of a new Admissions specialty, while promoting cross-functional collaboration.
- Advises prospective learners and partners while providing accurate and compliant program information to improve enrollment outcomes.
- Leverages internal resources to maintain and exceed projected KPIs each semester.
- Developed and coordinated training sessions to assist collaborators with admissions processes and culture.
Merchandise Compliance Manager
Sam's Club
Las Vegas, NV
07.2020 - 03.2021
- Prepared activity reports while completing weekly, monthly, and annual audits within expected timeframes.
- Presented recommendation reports to senior leadership, identifying areas requiring additional support.
- Built and strengthened relationships with regulatory representatives, vendors, and members.
- Reviewed historical operating records to improve compliance outcomes for associates.
Merchandise Manager
Sam's Club
Salt Lake City, UT
07.2018 - 07.2020
- Served as the point of contact for members, listening to their needs, while responding to complaints, and maintaining quality standards for provided services.
- Developed goals and improvement plans for associates across several workgroups through yearly evaluations.
- Supported senior leadership by delivering annual budgets and monthly variance reports for corrective action planning.
- Increased annual sales through utilization of company tools and resources.
Merchandise/Front End Team Lead
Sam's Club
Riverdale, UT
01.2017 - 07.2018
- Emphasized customer service through ongoing training of front-line team members to improve member review metrics.
- Maintained accurate reporting mechanisms to deliver updates on membership retention to senior leadership.
- Leveraged store promotions to increase customer engagement, and drive consistent sales.
- Delegated tasks to employees based on shift requirements, individual strengths, and unique certifications.
Emergency Call Center Representative
PERS
Riverdale, UT
10.2016 - 01.2017
Merchandise Associate
Disneyland Resort
Anaheim, CA
10.2015 - 10.2016
Merchandise Associate
Michaels Arts and Crafts
Buena Park, CA
09.2014 - 10.2015
Education
Bachelor of Science - Business Administration, Management
Western Governers University
Salt Lake City, UT06-2026
Some College (No Degree) - American History
Weber State University
Ogden, UTSome College (No Degree) - General Education
Cypress College
Cypress, CATimeline
Senior Solutions Specialist
Nightingale College
08.2021 - Current
Merchandise Compliance Manager
Sam's Club
07.2020 - 03.2021
Merchandise Manager
Sam's Club
07.2018 - 07.2020
Merchandise/Front End Team Lead
Sam's Club
01.2017 - 07.2018
Emergency Call Center Representative
PERS
10.2016 - 01.2017
Merchandise Associate
Disneyland Resort
10.2015 - 10.2016
Merchandise Associate
Michaels Arts and Crafts
09.2014 - 10.2015
Bachelor of Science - Business Administration, Management
Western Governers University
Some College (No Degree) - American History
Weber State University
Some College (No Degree) - General Education
Cypress College
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