SAMHAN H. KHAN
Buffalo,NY
Summary
Networking Technology and Management candidate offering a strong academic background in Information Technology and a long history of excelling in leadership positions. Quickly learns & masters new technologies; equally successful in both team & self-directed settings, offering core skills, knowledge, & abilities obtained through academic & professional experience. Possesses a leadership style based on promoting cooperation among team members, accountability, communication, empathy, motivation, and empowerment.
Overview
7
7
years of professional experience
Work History
Customer service representative
Spectrum Mobile
10.2024 - Current
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Managed order processing and tracking, enhancing customer satisfaction with updates.
- Developed solutions for complex customer issues, reducing escalations to management.
- Maintained detailed records of customer interactions in CRM systems for accurate reporting.
- Collaborated with cross-functional teams to streamline service processes, increasing operational efficiency.
- Led initiatives to enhance team knowledge of products and services, resulting in better support outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Supervisor
CLEAR LLC
09.2023 - Current
- Leads a team at CLEAR dedicated to delivering VIP customer service experiences
- Utilizes innovative biometric technology to enhance customer satisfaction
- Drives sales through effective team management and exemplary service delivery
- Coaches and mentors new team members to ensure seamless integration and exceptional performance
- Redefines travel experiences by providing unparalleled support to our valued customers, leveraging cutting-edge biometric technology
- Supervised daily operations to ensure compliance with safety and quality standards.
NOC Specialist
Advance2000
05.2023 - 04.2024
- Utilizes SOPHOS, Barracuda, Solarwinds, ConnectWise, & Nagios applications
- Sets up, maintains, monitors, & troubleshoots physical and logical device infrastructure
- Responsible for ensuring proper troubleshooting, escalation, & incident resolution from start to finish
- Provides technical support on a wide range of networking & systems issues
Retail Supervisor
Delaware North
06.2022 - 05.2023
- Recorded & coordinated delivery, stocking, & distribution of merchandise for two stores
- Working at Buffalo International Airport, expertly handled a very diverse workforce and clientele
- Supervised sales associates, made schedules, & reviewed results
- Operated as cashier, ensuring all money was accounted for
Manager
Popeye's Louisiana Kitchen
04.2019 - 07.2020
- Oversaw all daily operations, guiding, directing, & supervising up to 30 employees (both BOH and FOH)
- Recruited aggressively with an intense focus on providing concentrated & comprehensive training, rewarding individuals in a performance-driven environment, & responsible for implementing promotions, disciplinary measures, and terminations.
Education
A.A.S. - Networking Technology
Bryant & Stratton College
04.2023
Skills
Teamwork
Timeline
Customer service representative
Spectrum Mobile
10.2024 - Current
Supervisor
CLEAR LLC
09.2023 - Current
NOC Specialist
Advance2000
05.2023 - 04.2024
Retail Supervisor
Delaware North
06.2022 - 05.2023
Manager
Popeye's Louisiana Kitchen
04.2019 - 07.2020
A.A.S. - Networking Technology
Bryant & Stratton College
Languages
Bengali
English
Spanish
Hindi
Urdu