Samher Mesfun
Lakewood,CO
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
10
10
years of professional experience
Work History
Administrator
Denver Distributing
Denver, CO
03.2016 - 05.2022
- Screened and transferred 30-100 incoming calls, took down messages and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues
- Aided colleagues, managers and customers through regular communication and assistance
- Managed company schedule to coordinate calendar and arrange travel
Outside Sales Representative
Universal Systems
Denver, CO
07.2012 - 01.2016
- Established new accounts through cold calling and personal visits to potential customers.
- Created strategic brand building events to promote current product portfolio.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Set and achieved company defined sales goals.
- Served 60 customers per month with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Prepared and deliver customer sales quotes.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers
Education
Associate of Applied Science - Digital Communications And Multimedia
ITT Technical Institute
Thornton, COSkills
- MS Office
- Project Management
- Travel Arrangements
- Work Planning and Prioritization
- Recordkeeping and File Management
- Verbal and Written Communication
- Strategic Planning
- Multiple Priorities Management
- Information Confidentiality
- G Suite
- Financial Services Support
- Team Management
Timeline
Administrator
Denver Distributing
03.2016 - 05.2022
Outside Sales Representative
Universal Systems
07.2012 - 01.2016
Associate of Applied Science - Digital Communications And Multimedia
ITT Technical Institute
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