Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Sami Ammous

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Inbound Problem Solver

Amazon
Las Vegas, NV
06.2023 - Current
  • Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Provided feedback on product design flaws or enhancements that could improve the user experience.
  • Defined and determined cause of problem to identify, prioritize and select alternatives.
  • Shared information and resources to support problem-solving strategy.

Freight Forward Management Assistant

BalkanTransExpress
Pleven, Bulgaria
08.2022 - 05.2023
  • Handled claims related to damaged or lost cargo items during transit.
  • Maintained accurate records of all freight movements for future reference.
  • Ensured compliance with all applicable laws and regulations governing international trade procedures.
  • Analyzed data to identify trends in order delays or discrepancies in shipment details.
  • Organized freight shipments according to customer specifications and local regulations.
  • Arranged pickup, delivery appointments with suppliers, customers ensuring that deliveries are made within agreed timeframes.
  • Generated invoices after completion of a shipment cycle and ensured timely payment from customers.
  • Trained new team members on company policies and procedures related to freight forwarding operations.
  • Organized destination-specific storage and delivery processes.

Learning Ambassador

DHL Logistics
Bedford, United Kingdom
07.2020 - 07.2022
  • Trained new employees on proper use of inspection tools and techniques as well as safety protocols pertaining to working with bearings.
  • Inspected bearing assemblies for conformity to industry standards and customer requirements.
  • Recorded results from inspections into appropriate databases for tracking purposes.
  • Maintained cleanliness within the work area following safety protocols at all times.

Bar and Restaurant Manager

AquaZard
Vratza, Bulgaria
06.2017 - 07.2020
  • Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
  • Monitored inventory levels and placed orders with vendors as needed.
  • Created daily specials to promote increased sales volume.
  • Inspected dining areas for cleanliness, proper set-up of tables and chairs.
  • Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
  • Negotiated contracts with suppliers to obtain best prices on food products.
  • Ensured compliance with all health department regulations.
  • Organized promotional activities to attract new customers while retaining existing ones.
  • Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics.
  • Coordinated catering services for private parties or other special events.
  • Recruited, hired, trained and supervised staff of 30+ employees.

Sports Facility Manager

AquaZard
Pleven, Bulgaria
11.2014 - 06.2019
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Bachelor of Management Studies - Ecomanagement

D. A. Academy of Economics
Svishtov , Bulgaria
05-2020

High School Diploma -

SU „Peyo Yavorov“ Entrepreneurship And Business
Pleven , Bulgaria
05-2013

Skills

  • Active listening
  • Communication
  • Microsoft Office / Google Sheets
  • Customer service
  • Leadership
  • Problem-solving
  • Software Testing
  • Service Quality
  • Menu Knowledge
  • Order Management
  • Beverage Preparation
  • Suggestive Selling

Languages

English
Full Professional
Bulgarian
Native/ Bilingual
Arabic
Limited

Certification

  • CDL Driving License (Manual)
  • Digital Marketing Certification (Soft Uni)
  • Software Testing (Soft Academy)

References

References available upon request.

Timeline

Inbound Problem Solver

Amazon
06.2023 - Current

Freight Forward Management Assistant

BalkanTransExpress
08.2022 - 05.2023

Learning Ambassador

DHL Logistics
07.2020 - 07.2022

Bar and Restaurant Manager

AquaZard
06.2017 - 07.2020

Sports Facility Manager

AquaZard
11.2014 - 06.2019

Bachelor of Management Studies - Ecomanagement

D. A. Academy of Economics

High School Diploma -

SU „Peyo Yavorov“ Entrepreneurship And Business

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Sami Ammous