Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Sami Dublo

Alton,IL

Summary

Resourceful professional in public relations, known for high productivity and efficient task completion. Focused on crisis management, customer relations, and strategic communication planning. Excel in teamwork, adaptability, and problem-solving to navigate complexities of public perceptions and messaging. Committed to fostering positive relationships between organizations and their public through clear, effective communication strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Commuincation Specialist

OSF Healthcare Saint Anthony's Health Center
Alton, IL
05.2020 - Current
  • Responded promptly to inquiries from customers, management, and other departments within the organization.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.
  • Operated telephone switchboards and systems to advance and complete connections.
  • Maintained a professional demeanor while handling customer calls.
  • Greeted visitors and assisted by answering general questions and directing them to the desired office.
  • Answered calls in a pleasant, calm voice and asked appropriate questions to direct callers to the proper individuals.
  • Paged employees over the PA system to ensure prompt connection with codes and callers.
  • Assisted staff with sorting mail and distributing correspondence.
  • Kept records of customer interactions and transactions, recording details of inquiries and comments.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.

Cardiac Monitor Technician

Alton Memorial Hospital
Alton, IL
01.2021 - 05.2021
  • Analyzed patient vitals trends over time to detect any abnormalities early on.
  • Updated patients' records with readings taken from heart monitors or EKGs.
  • Conducted regular rounds to check the status of patients on telemetry units.
  • Compare posted strips to previous strips to notify nursing staff of drastic changes.
  • Monitored and analyzed cardiac rhythms on EKG monitors for inpatients.
  • Provided excellent customer service by effectively communicating with patients, families, staff, and other hospital departments.
  • Kept up-to-date records regarding usage times for disposable leads or electrodes so that replacement parts could be ordered when needed.
  • Reviewed patient information to determine normal and abnormal heart patterns.
  • Responded quickly to any alarms generated by the monitors to assess potential problems.
  • Documented any changes made to the settings on the monitors throughout a procedure or test period.
  • Ensured that all necessary documentation was completed accurately and timely according to departmental policies.
  • Maintained patient records under established policies and procedures.
  • Coordinated with other departments within the hospital or clinic to ensure smooth operations.
  • Participated in continuing education programs related to healthcare administration and management.

Regiser Supervisor

Farm and Home Supply
Alton, IL
08.2018 - 05.2020
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints promptly, while ensuring customer satisfaction.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Counted the tills and the company safe at the beginning of the shift with starting money, and balanced and reconciled the register at the end of the shift.
  • Organized and managed daily cashier operations, ensuring the accuracy of all financial transactions.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Ensured compliance with federal, state, and local laws related to cash management practices.
  • Implemented strategies for reducing shrinkage due to theft, fraud, or error.
  • Processed refunds and exchanges promptly according to established policies.
  • Built lasting client relationships by organizing and planning sales events.

Education

Associate of Science - Science

Lewis And Clark Community College
Godfrey, IL
12-2022

Bachelor of Science - Agricultural Business And Management

Illinois College
Jacksonville, IL

Skills

  • Internal communications
  • Public relations
  • Proofreading
  • Customer service
  • Organizational skills
  • Problem-solving
  • Multitasking Abilities
  • Task prioritization
  • Adaptability
  • Work delegation
  • Flexible work schedule
  • Excellent communication

Certification

  • CPR Certified

Languages

French
Elementary

Affiliations

  • Travel / Camping
  • Family
  • Outdoor activities

Timeline

Cardiac Monitor Technician

Alton Memorial Hospital
01.2021 - 05.2021

Commuincation Specialist

OSF Healthcare Saint Anthony's Health Center
05.2020 - Current

Regiser Supervisor

Farm and Home Supply
08.2018 - 05.2020

Associate of Science - Science

Lewis And Clark Community College

Bachelor of Science - Agricultural Business And Management

Illinois College

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Sami Dublo