Hi, I’m
Sami Mubarak
Account Manager
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
years of professional experience
6
years of post-secondary education
1
Certification
1
Language
Work History
Ooredoo Doha, Qatar
Account Manager
12.2013 - Current
Job overview
- Developed and initiated projects, managed costs, and monitored performance.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Managed projects from procurement to commission.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Attended monthly sales meetings and quarterly sales trainings.
Alhussaini & Sons Co.Al Khubar , Saudi Arabia
ERP Administrator
02.2007 - 04.2011
Job overview
- Designed, built and implemented network systems and procedures.
- Monitored, analyzed and troubleshot hardware, software and network problems.
- Provided technical assistance with application issues in Excel, Word and PowerPoint.
- Devised scripts and automation tools to improve system efficiency.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maximized system availability through development and testing of contingency plans.
- Researched and recommended new technologies and strategies for improving system performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented and maintained virtual private networks.
- Developed and documented network policies, procedures and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
OoredooDoha
Sales Support:
06.2013 - 12.2013
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Responding promptly to customer enquiry’s in person or via telephone, letter, and mail- always in a professional and efficient manner.
- • Flow up to make sure all pending orders are closed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Via Technology Company Riyadh , KSA
Senior Support Engineer
04.2011 - 01.2013
Job overview
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Responsible and handling major accounts support, from Installation, configuration & operation support.
- Applications supported covers different aspects such as: Integration engine, Medical Dictation & Transcription system, Medical portals Archiving solution and end user training.
- Maintaining good relationship with the clients based on different customer care techniques.
- Communicated with clients to verify roots and causes of computer problems.
Alhussaini & Sons Co.Riyadh , KSA
ERP System Administrator
02.2007 - 04.2011
Job overview
- Organized and detail-oriented with a strong work ethic.
- Worked As system administrator for ERP application (Enterprise Resource Planning).
- Responsible for technical support and implementation for different module In charge for 16 locations around Alkhubar All Location also use ERP system (Supported 48 users).
Education
University of Wolverhampton UKWolverhampton
Bachelor of Arts from Business managment
01.2014 - 07.2017
Aptech University Sudan
High School Diploma
01.2004 - 07.2006
Skills
Project planning and development
Fluent in Arabic and English
Project Management
Vendor management
Systems and software programs
Strategic planning
Team Training
Staff Management
Relationship building and management
Certification
PMP - Project Management Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
University of Wolverhampton UK
Bachelor of Arts from Business managment
01.2014 - 07.2017
Account Manager
Ooredoo
12.2013 - Current
Sales Support:
Ooredoo
06.2013 - 12.2013
Senior Support Engineer
Via Technology Company
04.2011 - 01.2013
ERP Administrator
Alhussaini & Sons Co.
02.2007 - 04.2011
ERP System Administrator
Alhussaini & Sons Co.
02.2007 - 04.2011
Aptech University
High School Diploma
01.2004 - 07.2006