SAMI OGBAGHIORGHIS
Alexandria,VA
Summary
Results-oriented professional with extensive experience in operations coordination, sales, and exceptional customer relationship management. Proven ability to lead and collaborate in fast-paced environments, resolving complex challenges and driving efficiency through excellent time management, planning, and active listening skills. Seeking a challenging full-time position to leverage strong problem-solving abilities and a background in logistics, sales, and customer service.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
WeDriveU
Springfield
07.2024 - Current
- Directed daily transportation operations, including optimizing scheduling, routing, and vehicle assignments to ensure efficiency and on-time performance.
- Managed and mentored a team of drivers and dispatchers, conducting training and performance evaluations to maintain high service standards.
- Implemented strategies to enhance fleet utilization and reduce operational costs while improving overall service quality.
- Ensured strict compliance with all federal, state, and local transportation regulations and safety requirements.
- Monitored Key Performance Indicators (KPIs) and generated comprehensive operational reports for executive review.
- Coordinated preventative maintenance and necessary repairs for the fleet to minimize downtime and preserve vehicle reliability.
- Resolved escalated operational challenges and complex customer service issues quickly, guaranteeing high customer satisfaction.
Dispatcher
National Express Transit Corporation
Springfield, VA
10.2022 - 07.2024
- Coordinated timely delivery of goods and materials by communicating effectively with drivers and personnel.
- Ensured operational efficiency by monitoring vehicle locations and checking that all scheduled routes were appropriately covered by delivery drivers.
- Managed conflict resolutions with customers, drivers, and other personnel, fostering professional relationships and respect.
- Resolved customer issues and complaints via incoming calls and emails, building professional relationships with new customers and cultivating existing ones.
- Streamlined logistics by receiving new orders, preparing documentation, assigning personnel, and directing paperwork flow to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries, receipts, and monitored vehicle performance and maintenance.
Sales & Leasing Consultant
Pohankaacura
Chantilly, VA
07.2021 - 09.2022
- Exceeded monthly sales goals by setting company targets and proactively generating new sales leads.
- Cultivated strong customer rapport and loyalty by providing knowledgeable support at every stage of shopping and purchasing.
- Utilized persuasive selling tactics to educate clients on current promotional offerings and products, solving customer challenges by offering relevant services.
- Accurately processed POS transactions, including handling payment cards, currency, and issuing receipts.
Coffee Barista
Starbucks
Alexandria, VA
01.2020 - 06.2021
- Delivered quick, efficient service and beverage preparation for a wide variety of hot and cold drinks, maintaining consistently positive customer satisfaction scores.
- Trained new employees, sharing expertise on coffees, teas, and merchandise.
- Managed daily financial operations by handling OLTP systems, payment processing, and completing successful cash audits to correctly balance drawers.
- Ensured operational readiness by cleaning and maintaining all coffee equipment, counters, and customer areas.
Education
High School Diploma -
Scuola Italiana
Eritrea Asmara06-2016
Skills
- Organization and Time Management
- Customer Relations
- Problem-solving
- Team leadership
- Customer service
- Client relationships
- Interpersonal communication
- Goal setting
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
Accomplishments
- Saved the company approximately $[Amount] million by [Action taken].
- Increased company savings by [Number]% through corporate consensus-building and cross-functional geographical team coordination and development.
- Increased company market share by [Number]% in just [Number] months.
LANGUAGES
Tigrigna - Full Professional
English - Full Professional
Italian - Full Professional
Arabic - Limited Working
Timeline
Operations Manager
WeDriveU
07.2024 - Current
Dispatcher
National Express Transit Corporation
10.2022 - 07.2024
Sales & Leasing Consultant
Pohankaacura
07.2021 - 09.2022
Coffee Barista
Starbucks
01.2020 - 06.2021
High School Diploma -
Scuola Italiana