Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Timeline
Generic

SAMANTHA POWELL

Santaquin,UT

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level, part time position while attending Utah Valley University.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Jimmy Johns
03.2018 - Current
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Collaborated with other departments to coordinate events and promotions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage and food products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.

Retention Specialist

Doba Dropshipping
10.2023 - 12.2023
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Identified changing customer needs and adapted service strategies to meet them.
  • Evaluated current customer retention strategies and recommended improvements.
  • Established customer retention programs to improve loyalty and increase lifetime value.
  • Reported issues and recognized development areas to eliminate repeat occurrences.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Education

Veterinary Science -

Utah State University
05.2022

High School Diploma -

Maple Mountain High School
05.2020

Skills

  • Cross-Functional Communication
  • Documentation Skills
  • Customer Relations
  • Financial Analysis
  • New Hire Onboarding
  • Work Complaint Handling
  • Procedure Compliance
  • Organizational Development
  • Employee Relations
  • Strategic Planning
  • Decision-Making
  • Conflict Resolution
  • Policy Development

Personal Information

Willing To Relocate: True

References

Kati Taylor, Jimmy Johns Manager, 801-499-1907

Robynn Altieri, Doba Supervisor - 661-618-0065

Certification

Serve Safe Certified


Timeline

Retention Specialist

Doba Dropshipping
10.2023 - 12.2023

General Manager of Food Service

Jimmy Johns
03.2018 - Current

Veterinary Science -

Utah State University

High School Diploma -

Maple Mountain High School

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SAMANTHA POWELL