Sami Shara
Shelby Township
Summary
Dependable Business Operations Professional experienced in process optimization, project management, and data analysis. Improved workflows and enhanced operational efficacy through attention to detail and proactive approach. Demonstrated strong communication, problem-solving, and leadership skills to drive team success and achieve organizational goals.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
CRDO - Master Black Belt, WestPac Area
United States Postal Service, USPS
Troy
09.2025 - Current
- Led process improvement initiatives to enhance operational efficiency.
- Developed training materials for team members on Lean Six Sigma methodologies.
- Analyzed data to identify trends and recommend process enhancements.
- Facilitated workshops to educate staff on best practices and quality standards.
- Collaborated with cross-functional teams to implement strategic solutions.
- Assisted in the deployment of quality control measures across services.
- Conducted regular assessments of key processes to identify areas for improvement.
CPO, Master Black Belt
United States Postal Service, USPS
Troy
06.2021 - 09.2025
- Led process improvement initiatives using Lean Six Sigma methodologies.
- Facilitated root cause analysis to identify and resolve operational issues.
- Collaborated with cross-functional teams to enhance workflow efficiency.
- Analyzed data trends to support decision-making processes.
- Led teams at the plant and HQ level towards improvement initiatives.
- Facilitated Executives and EAS on execution and process improvements.
(A) Plant Manager Detroit NDC
United States Postal Service, USPS
Detroit
08.2018 - 08.2021
- Managed daily operations of postal facility, enhancing workflow efficiency.
- Oversaw maintenance and repair of equipment to minimize downtime.
- Trained staff on safety protocols and operational procedures.
- Coordinated inventory management for postal supplies, ensuring timely availability.
- Implemented quality control measures to enhance service reliability.
- Facilitated communication between departments to streamline processes.
- Developed staff schedules, maximizing workforce utilization and coverage.
Executive Plant Manager Raleigh
United States Postal Service, USPS
Raleigh
04.2015 - 04.2018
- Led initiatives improving operational efficiency and service delivery standards.
- Developed and implemented strategies to increase executive efficiency.
- Developed strategic plans to improve customer satisfaction and engagement metrics.
- Analyzed performance data to identify areas for operational improvement and training needs.
- Coordinated workflow processes to streamline mail processing operations.
- Collaborated with cross-functional teams to optimize logistics and distribution strategies.
- Mentored junior staff on best practices for service excellence and compliance standards.
- Implemented training programs to ensure adherence to safety regulations and policies.
- Facilitated interdepartmental communication to resolve issues and improve teamwork.
Education
Bachelor of Science - Business Management
Lawrence Technological University
Southfield, MISkills
- Master Black Belt
- Lean Six Sigma
- Project management
- Workflow optimization
- Process improvement
- Quality control
- Operational efficiency
- Operational efficiency
- Change management
- Training design
- Team leadership
- Cross-functional collaboration
- Effective communication
- Operational efficiency
Certification
Master Black Belt
Timeline
CRDO - Master Black Belt, WestPac Area
United States Postal Service, USPS
09.2025 - Current
CPO, Master Black Belt
United States Postal Service, USPS
06.2021 - 09.2025
(A) Plant Manager Detroit NDC
United States Postal Service, USPS
08.2018 - 08.2021
Executive Plant Manager Raleigh
United States Postal Service, USPS
04.2015 - 04.2018
Bachelor of Science - Business Management
Lawrence Technological University