Sami Spargur

Client Care & Administrative duties:

• Managed a high volume of incoming calls, prioritizing cases based on urgency and severity of symptoms to ensure timely medical attention.
• Scheduled patient appointments efficiently, coordinating provider calendars to maximize workflow and minimize wait times.
• Gathered detailed patient information including medical history, current medications, allergies, and presenting concerns to support accurate record-keeping and clinical preparedness.
• Provided compassionate and empathetic communication to pet owners/patients, helping reduce anxiety and offering clear guidance on next steps.
• Greeted clients and patients warmly, creating a professional and reassuring first impression in a fast-paced clinical environment.
• Maintained strict confidentiality of medical records and sensitive information in compliance with privacy regulations, office policies and American Animal Hospital Association (AAHA).
• Responded promptly to client inquiries, delivering accurate information regarding services, procedures, and follow-up care instructions.
• Resolved client concerns and complaints professionally, preserving trust and strengthening long-term relationships.
• Assisted with administrative tasks including documentation, filing medical records, medical insurance, preparing correspondence, and processing payments.
• Monitored and replenished office and medical supply inventory to ensure uninterrupted daily operations.
• Trained new team members on front-desk protocols, patient intake procedures, and client communication standards.
• Updated decor and decorations around the office to help maintain a warm atmosphere.

Assistant Manager Duties:

• Oversaw daily operations, including team members, animal care, policy compliance, and inventory management.
• Created employee schedules aligned with forecasted demand to ensure adequate coverage.
• Operated forklift to transport pallets and inventory in back-of-house operations.
• Delivered exceptional customer service, resolving concerns with professionalism and product knowledge to drive repeat business.
• Monitored cash intake and deposit records, improving accuracy and reducing discrepancies.
• Assisted customers in assessing needs and provided informed recommendations based on current consumer trends.
• Built and maintained a loyal customer base through proactive team leadership and service strategies.
• Evaluated employee performance and provided constructive feedback to support professional growth.

Animal Care & Adoption Coordinator Duties:

• Provided care and treatment for animals in isolation due to illness or injury, including administering medications and monitoring recovery progress.
• Coordinated veterinary appointments, transportation, and maintained all required medical documentation.
• Ensured compliance with animal health standards, policies, and best care practices.
• Mentored and trained team members on proper animal treatment and habitat maintenance.
• Managed animal setup, daily care routines, thorough cleaning and sanitization of habitats.
• Organized and executed adoption events, collaborating with internal teams and external partners while maintaining accurate documentation.
• Educated customers on proper animal care, habitat requirements, and long-term responsibilities of pet ownership.
• Set clear performance expectations and communicated animal care standards to team members.

• Ensure all customers have a positive and friendly first and last experience in interacting with Perkins staff
• Greet all customers with a smile
• Take and serve drink orders
• Received and processed payments
• Sell and bag all bakery items
• Bus and set tables
• Keep bathrooms clean and stocked
• Keep the entrance to the restaurant clean and presentable
• Vacuum entrance
• Wash windows
• Dust and wipe registers counter
• Strong Communication Skills: Talk and communicated with kitchen staff and customers about menu items
• Strong Multitasking Skills: Do any and all tasks possible to keep servers available to their customers at all times