Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Stange

Windermere,FL

Summary

Versatile team member offering over five years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience

Work History

Key Holder

Anthropologie
Lake Buena Vista, Florida
01.2024 - Current
  • Managed daily store operations and ensured adherence to company policies.
  • Trained and mentored new staff on customer service standards.
  • Collaborated with team members to create a positive shopping environment.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.

Merchandiser

Walt Disney World Resort
Lake Buena Vista, Florida
01.2023 - 01.2024
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Key Holder

Urban Outfitters
08.2021 - 01.2023
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Sales Associate

Disney Store
08.2019 - 08.2021
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Processed payments and maintained accurate drawers to meet financial targets.

Sales Associate

Macy's
06.2019 - 09.2019
  • Used register system to ring up customer purchases, process payments and issue receipts
  • Stayed up to date on store promotions, payment policies and security practices
  • Processed orders through system and coordinated product deliveries
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Recommended merchandise to customers based on needs and preferences
  • Helped customers sign up for loyalty programs and submitted completed paperwork

Attractions Cast Member

Walt Disney World
08.2018 - 01.2019
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Provided physical assistance to visitors getting onto and off of rides
  • Safely operated equipment

Sales Associate

Carson's
05.2018 - 08.2018
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing

Education

High School Diploma -

St. Charles East High School
St. Charles, IL
4 2016

Bachelor of Arts - Creative Writing

Columbia College Chicago
Chicago, IL

Skills

  • Cash handling
  • Retail management
  • Customer service
  • Employee training
  • Conflict resolution
  • Time management
  • Problem solving
  • Customer service management
  • Bank deposits
  • Loss prevention
  • Daily reporting

Timeline

Key Holder

Anthropologie
01.2024 - Current

Merchandiser

Walt Disney World Resort
01.2023 - 01.2024

Key Holder

Urban Outfitters
08.2021 - 01.2023

Sales Associate

Disney Store
08.2019 - 08.2021

Sales Associate

Macy's
06.2019 - 09.2019

Attractions Cast Member

Walt Disney World
08.2018 - 01.2019

Sales Associate

Carson's
05.2018 - 08.2018

High School Diploma -

St. Charles East High School

Bachelor of Arts - Creative Writing

Columbia College Chicago

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