Samia Abdi
Eden Prairie,MN
Summary
Motivated and adaptable professional with 2 years of experience at Delta Airlines. Strong passion for customer service, continuous learning, and supporting team growth. Skilled in fast-paced environments, consistently meeting performance goals, and assisting colleagues with training and development. Eager to expand my skills and contribute to the success of the SDA Performance team, ensuring operational efficiency and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Delta Airlines
02.2023 - Current
- Deliver exceptional service by assisting customers with flight changes, ticketing issues, and travel concerns.
- Utilize Axis, OmniPro, DLTerm, ROC, and KM systems to manage customer cases and access relevant information.
- Train and mentor new hires, offering guidance on systems, customer support techniques, and service protocols.
- Consistently demonstrate leadership and teamwork, setting up learning sessions and supporting colleagues with complex inquiries.
- Recognized for upholding Delta’s high standards of professionalism and service excellence.
Assistant Program Manager, Finance
Hammer Residence Inc.
09.2020 - 04.2024
- Managed daily operations of residential programs, including direct care coordination and staff supervision.
- Oversaw budgets, financial documentation, and expense reports to ensure program compliance and informed decision-making.
- Maintained accurate medical and financial records using EMR systems.
- Improved inventory tracking processes, reducing supply waste and enhancing overall operational efficiency.
Provider Outreach Specialist
Optum
08.2022 - 11.2022
- Completed 40-60 outbound calls daily to verify provider information and update data for claims processing.
- Ensured compliance with HIPAA regulations while handling sensitive PHI.
- Coordinated with healthcare facilities and internal teams to resolve data discrepancies and update records.
Education
Health Services Management
University of Minnesota – Twin Cities
05.2020
Applied Business Certificate
University of Minnesota – Twin Cities
05.2020
Skills
- Problem-Solving & Decision Making
- Customer Relations & Communication
- Time Management & Organization
- Remote Software Tools (Axis, OmniPro, DLTerm, ROC, KM)
- Team Leadership & Mentorship
- Understanding customer needs
- Teamwork and collaboration
Languages
English (Fluent)
Somali (Fluent)
Timeline
Customer Experience Specialist
Delta Airlines
02.2023 - Current
Provider Outreach Specialist
Optum
08.2022 - 11.2022
Assistant Program Manager, Finance
Hammer Residence Inc.
09.2020 - 04.2024
Applied Business Certificate
University of Minnesota – Twin Cities
Health Services Management
University of Minnesota – Twin Cities
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