Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Samia Conner

Samia Conner

Business Management
Ecorse,MI

Summary

Experienced manager: 15+ years of experience in retail and rental management.

Leadership: Led and motivated employees to increase sales and promote brand recognition and loyalty. Results: Consistently going the extra mile, increasing revenue month over month 15% over the forecast.

Awards: Awarded location of the month and held this title for 6 months consecutively.

Experienced training professional with a motivational style and positive attitude. Adept at engaging employees with the material by incorporating different technologies, materials and aids.

Proven skills in organizing, multitasking and resolving conflicts.

Overview

23
23
years of professional experience

Work History

Onboarding/Training Lead

Kelly Services – General Motors OnStar
11.2021 - Current
  • Collaborate with team to develop and execute OnStar Account Manager Training Academy
  • Assist with development and execution of OnStar Account Manager Advanced Training Academy
  • Responsible for onboarding new OAMs (Field, IST, Fleet) including all hardware, software, and access requirements
  • Support ongoing requests for assistance with software, hardware, and access issues
  • Assist in organizing weekly/daily team meetings
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Evaluated training needs to improve training quality
  • Provided virtual training and online presentations
  • Maintained standardized training programs by providing comprehensive in-house training to 134 new OnStar Account Managers and 47 Partner Sales OnStar Account Managers
  • Developed and implemented lesson plans and teaching aids such as reference materials and videos

OnStar Account Manager

Kelly Services, General Motors OnStar
01.2021 - 11.2021
  • Connected with dealer representatives to keep Sales Consultants abreast of OnStar products and incentives.
  • Maintained account of contacts made to each Dealer per day/week via Salesforce.
  • Lead OnStar Business Review meetings with Dealer Principal and/or General Manager, including Zone Team (District Sales Manager, Service Development Specialists, My Rewards Rep).
  • Educated clients on new products or services to increase customer engagement with OnStar.
  • Set clear sales goals to identify activities and behaviors to advance sales process and increase activations.
  • Provided each dealer with new and pre-owned vehicle manifest 3 times per week.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Organized and detail-oriented with strong work ethic

Operations Manager

Avis Budget Group
10.2018 - 01.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Attended daily meetings with City and District Manager.
  • Lead team huddles discussing daily projections of business.
  • Manage staff of 50 or more per 8-hour shifts.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Respond to customer reviews and resolved complaints

General Manager

U-Haul
05.2000 - 10.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed staff of 25 employees per day.
  • Completed/maintained weekly employee schedule based on volume of business.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Attended monthly meeting with District Manager at corporate headquarters.
  • Analyzed and projected business from Profit & Loss report daily.
  • Replied to customer reviews and resolved complaints within 24 hours.

Education

Bachelor of Science - Health Administration

Baker College
Allen Park, MI
05.2010

Bachelor of Science - Administrative Management

Eastern Michigan University
Ypsilanti, MI
04.2005

Skills

  • Inventory Control
  • General Management
  • Profit & Loss
  • Project Management
  • Budgeting
  • Employee Onboarding
  • Company Policy Compliance
  • Business Needs Analysis
  • Microsoft Suite Proficiency
  • Performance Measurement
  • Staff Presentations
  • Coaching and Development
  • Scheduling Training Sessions
  • Develop Training Programs
  • Team leadership skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Onboarding/Training Lead

Kelly Services – General Motors OnStar
11.2021 - Current

OnStar Account Manager

Kelly Services, General Motors OnStar
01.2021 - 11.2021

Operations Manager

Avis Budget Group
10.2018 - 01.2021

General Manager

U-Haul
05.2000 - 10.2018

Bachelor of Science - Health Administration

Baker College

Bachelor of Science - Administrative Management

Eastern Michigan University

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Samia ConnerBusiness Management