Samia Khalil
Murfreesboro,TN
Summary
Accomplished Housekeeping Manager with a proven track record in the hospitality industry, enhancing guest satisfaction and maintaining impeccable standards of cleanliness. Skilled in hospitality leadership and staff training, Excel in supervisory roles and guest relations, achieving significant improvements in team productivity and safety compliance.
Overview
17
17
years of professional experience
Work History
Housekeeping Manager
Hyatt Hotels Corp
11.2018 - Current
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Supervised team of 10-20 housekeepers and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeper
Loews Vanderbilt Hotel
04.2007 - 02.2015
- Maintained spotless environment for guests through diligent daily housekeeping tasks while diligently cleaning 10+ rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Customer Relationship Management
- Scheduling and Planning
- Customer service-focused
- Task Delegation
- Quality improvements
- Health and safety compliance
- Performance Improvements
- Supervisory skills
- Payroll understanding
- Budget Administration
Languages
Arabic
Native or Bilingual
Timeline
Housekeeping Manager
Hyatt Hotels Corp
11.2018 - Current
Housekeeper
Loews Vanderbilt Hotel
04.2007 - 02.2015
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