Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

Samia R. Bokhari

Minneola

Summary

Multifaceted professional with 10+ years of progressive experience in healthcare administration, enrollment, HR operations, and crisis response. Proven success in managing provider onboarding, interpreting medical/insurance processes, leading teams, and improving workflow efficiency. Trilingual in English, Urdu, and Punjabi. Certified in Lean Six Sigma and Medical Billing & Coding. Driven healthcare professional dedicated to holistic support with background the field. Quick learner dedicated to strengthening expertise through ongoing education, professional development and hands-on experience. Strong critical thinking skills quickly recognizes and executes emergency interventions. Demonstrated success in forging relationships with patients and providing counseling, support and companionship.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Enrollment Specialist

Academic Partnerships
07.2024 - Current
  • Engage prospective students via inbound/outbound calls to guide them through the university enrollment process.
  • Build rapport and trust with students and families, addressing concerns and streamlining onboarding.
  • Maintain enrollment targets and accuracy KPIs while collaborating cross-functionally with advisors and counselors.

Provider Enrollment Representative

R1 RCM
01.2023 - 04.2024
  • Processed provider enrollment and re-enrollment using EDI for multiple payors ensuring network compliance.
  • Maintained provider records and performed benefits verification, claims follow-up, and credentialing.
  • Utilized systems like Availity, Echo, Excel, and Outlook to manage workflows and maintain data accuracy.
  • Collaborated with health plans, network reps, and providers to resolve participation and credentialing issues.

OPI Translator/Interpreter (Urdu/Punjabi)

LanguageLine Solutions
03.2022 - 01.2023
  • Delivered on-demand interpretation and translation services in medical, banking, and government sectors.
  • Completed extensive medical terminology training; supported limited English proficiency (LEP) clients.

Team Lead & Urdu Interpreter - Florida COVID-19 Hotline

MCI Mass Markets
11.2020 - 03.2022
  • Led a team of 22 reps providing COVID-19 resources and vaccine scheduling support.
  • Translated calls in Urdu and Punjabi; tracked KPIs, conducted coaching sessions, and enforced compliance.
  • Managed frequent updates in policy, ensuring accurate team training and protocol alignment.

HR/Operations Support Lead

Macy's Furniture Gallery
Pembroke Pines
01.2018 - 11.2020
  • Supported HR functions: onboarding, hiring, orientation, and scheduling using PeopleSoft.
  • Oversaw inventory, payroll budget, compliance logs, and safety protocol implementation.
  • Led recognition programs and maintained confidential employee records and attendance.

Physician Practice Admin Assistant/Front Desk Manager

Clinical Associates
Des Plaines
03.2016 - 03.2017
  • Managed AR, office logistics, patient scheduling, billing (ICD-9/10, CPT), and front desk operations.
  • Created office forms and ensured regulatory compliance for physician and insurance workflows.

HR Manager / Project Coordinator

F7 Productions
Miami
10.2010 - 12.2012
  • Supervised office staff, managed recruitment, onboarding, and HR performance processes.
  • Streamlined filing systems, enforced office safety policies, and implemented compensation initiatives.

Office Administrator / Project Manager

Structured Cabling Solutions
Miami
02.2010 - 10.2010
  • Managed executive scheduling, administrative operations, and team task assignments.
  • Tracked office inventory, coordinated meetings, and assisted with budget planning.

CSR Project Manager

Telenor Pakistan
Islamabad
04.2007 - 08.2009
  • Designed and implemented CSR strategies, disaster relief partnerships, and community engagement programs.
  • Led risk mitigation efforts and mobilized volunteer teams for national emergency response.

Crisis Intervention Officer / Translator

Aasra Women's Shelter
Islamabad
04.2004 - 08.2007
  • Provided case assessments, legal/court translation services, and crisis counseling for domestic violence victims.
  • Partnered with legal, medical, and social service agencies to support clients in vulnerable situations.

Education

Bachelor of Business Administration -

Preston University
Islamabad, Pakistan
01.2003

Skills

  • Healthcare revenue cycle management
  • Provider enrollment and credentialing
  • Medical billing and coding
  • EDI processing
  • Talent support and HR
  • Client relationship management
  • Project coordination
  • Multilingual communication
  • Conflict resolution strategies
  • Compliance and risk management
  • Operational support services
  • CRM tools proficiency (ECHO, Availity)
  • Microsoft Office Suite expertise
  • Data analysis techniques
  • Benefits verification processes

Certification

  • Lean Six Sigma, 2008
  • Medical Billing & Coding Diploma (NCCT), 2021
  • PMP, 2024

Languages

English, Urdu, Punjabi, Hindi

Languages

Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Professional

Timeline

Enrollment Specialist

Academic Partnerships
07.2024 - Current

Provider Enrollment Representative

R1 RCM
01.2023 - 04.2024

OPI Translator/Interpreter (Urdu/Punjabi)

LanguageLine Solutions
03.2022 - 01.2023

Team Lead & Urdu Interpreter - Florida COVID-19 Hotline

MCI Mass Markets
11.2020 - 03.2022

HR/Operations Support Lead

Macy's Furniture Gallery
01.2018 - 11.2020

Physician Practice Admin Assistant/Front Desk Manager

Clinical Associates
03.2016 - 03.2017

HR Manager / Project Coordinator

F7 Productions
10.2010 - 12.2012

Office Administrator / Project Manager

Structured Cabling Solutions
02.2010 - 10.2010

CSR Project Manager

Telenor Pakistan
04.2007 - 08.2009

Crisis Intervention Officer / Translator

Aasra Women's Shelter
04.2004 - 08.2007

Bachelor of Business Administration -

Preston University

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