Amirah Taliaferro Brunn
Washington
Summary
Offering background in analytical thinking and teamwork, with strong desire to develop in professional setting. Brings ability to quickly grasp new concepts and adapt to dynamic environments, paired with foundational skills in research and report writing. Ready to use and develop problem-solving and communication skills in the law field.
Overview
3
3
years of professional experience
Work History
Intern
Bank Of America
09.2022 - 08.2023
- I effectively managed clients in the lobby while also serving as a digital ambassador, ensuring seamless transitions for associates between clients
- I proactively scheduled appointments for clients and facilitated swift assistance when needed
- My ability to multitask, provide top-notch customer service, and streamline processes made a significant impact during my time at Bank of America
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Food Runner
Top Golf
01.2021 - 09.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Host
IHOP
10.2020 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cathedral Scholar
MBSYEP
06.2020 - 08.2020
- Organized and participated in outreach events aimed at promoting public understanding of scholarly research and its implications for society.
- Expanded professional networks through active participation in academic societies and associations relevant to the area of expertise.
- Organized workshops and seminars to facilitate knowledge exchange among scholars from diverse backgrounds and disciplines.
- Completed rigorous readings as directed to support unit learning goals.
Education
High school -
Woodrow Wilson high school
01.2023
Delaware State University
Skills
- Goal-oriented mindset
- Outstanding communication skills
- Research and analysis
- Microsoft Office Suite
Accomplishments
NAF Distinguished Academy of Hospitality and Tourism (AOHT)
- Achieved Certified Guest Service Professional: Making connections through effectively helping with American Hotel & Lodging Association.
References
- Aleatra Dimitrijevski, Aleatrajones-dimitrijevski@K12.dc, Hospitality and Tourism Teacher
- Brandon Wims, Brandon.wims@k12.dc.gov, AOHT College and Career Coordinator
- Alex Wilson, Alexwilson@k12.dc.gov, AOHT Academy Director
- Rajon Ward, rward@theurbanalliance.org, DC Internship Program Lead
Awardsandacknowledgements
Student Body President, Senior Year
Timeline
Intern
Bank Of America
09.2022 - 08.2023
Food Runner
Top Golf
01.2021 - 09.2022
Host
IHOP
10.2020 - 06.2021
Cathedral Scholar
MBSYEP
06.2020 - 08.2020
Delaware State University
High school -
Woodrow Wilson high school