Samia Yonfa
Rolla,IL
Summary
Adept at accurate cash handling and exceptional customer service, I boosted sales and customer satisfaction at Garibaldi's Italian Eatery. Skilled in Microsoft 360 and proficient in resolving issues, my expertise in cash management and dedication to customer assistance led to a significant improvement in transaction efficiency and repeat business.
Overview
4
4
years of professional experience
Work History
Cash Register Operator
Garibaldi's Italian Eatery
Arlington Heights, IL, United States
01.2021 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Rolling Meadows High School
Rolling Meadows, United States05.2024
Skills
- Accurate Cash Handling
- Customer Assistance
- Customer Service
- Drawer balancing
- Order Packaging
- Order Verification
- Product Knowledge
- Cash Management
- Order Taking
- Issue Resolution
- Cash register systems
- Proficient in Word, Excel, Power Point (Microsoft 360)
Softball Player
I have played softball for 7 years, I am good in 3rd base. I love this sport.
Languages
Spanish
Native or Bilingual
Timeline
Cash Register Operator
Garibaldi's Italian Eatery
01.2021 - Current
High School Diploma -
Rolling Meadows High School