Summary
Overview
Work History
Education
Skills
Certification
Skills
References
Timeline
Generic

Samiah Jones

Crofton,MD

Summary

General Manager with a successful history at Shipley Do-Nuts, achieving a 15% increase in same-store sales through strategic marketing initiatives and upselling techniques. Expertise in team management and labor cost optimization, fostering high levels of employee engagement and mentorship. Committed to operational excellence and improving customer satisfaction metrics.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager / Area Operations

Shipley Do-Nuts
01.2024 - 03.2025
  • Increased same-store sales by 15% via local marketing and upselling strategies.
  • Cut labor costs by 10% through smarter scheduling and cross-training.
  • Enhanced profit margins by implementing waste reduction and cost controls.
  • Boosted team retention and promoted shift leaders through active mentorship.
  • Improved inventory accuracy and reduced waste while maintaining quality.
  • Achieved 100% compliance in health and safety audits.
  • Developed loyalty programs and improved community engagement.
  • Handled P&L responsibilities and analyzed market trends for strategic improvements.
  • Guided management and supervisory staff to promote smooth operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Restaurant Manager / Training and Development

Raising Cane's
05.2022 - 01.2024
  • Led 30+ team members, ensuring strong engagement and service standards.
  • Reduced drive-thru wait times by 15% by streamlining operations.
  • Improved online review scores by 18% through customer service training.
  • Implemented effective training and mentorship programs for new hires.
  • Maintained labor costs within target through strategic scheduling.
  • Reduced shrinkage with robust loss prevention strategies.
  • Partnered with corporate on marketing and brand outreach efforts.
  • Oversaw food preparation, production and presentation according to quality standards.

Assistant Manager

MOD Pizza
, MD
01.2020 - 05.2022
  • Reduced food waste by 12% through better inventory control.
  • Trained new hires, reducing onboarding time and improving efficiency.
  • Improved labor cost efficiency through optimized shift scheduling.
  • Led daily operations including shift transitions and quality control.
  • Ensured high audit scores through safety and health compliance.
  • Monitored sales data to identify performance trends.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

BBA - Business Management

Bowie State University
Bowie
06-2026

High School Diploma -

Arundel High School
Gambrills, MD

Skills

  • Team Management
  • Scheduling
  • Labor Cost Control
  • Project Management
  • Hospitality
  • Public Relations
  • Conflict Resolution
  • Customer Satisfaction
  • POS Systems
  • Time Management
  • Inventory Control
  • Interviewing
  • Staff Onboarding
  • Mentorship Programs
  • Team building
  • Revenue growth

Certification

ServSafe

Skills

Team Management, Scheduling, Labor Cost Control, Project Management, Hospitality, Public Relations, Conflict Resolution, Customer Satisfaction, POS Systems, Time Management, Inventory Control, Interviewing, Staff Onboarding, Mentorship Programs

References

References available upon request.

Timeline

General Manager / Area Operations

Shipley Do-Nuts
01.2024 - 03.2025

Restaurant Manager / Training and Development

Raising Cane's
05.2022 - 01.2024

Assistant Manager

MOD Pizza
01.2020 - 05.2022

BBA - Business Management

Bowie State University

High School Diploma -

Arundel High School

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Samiah Jones