Samiamul Haque
Jamaica
Summary
Overview
3
3
years of professional experience
Work History
Child Protective Specialist
New York City Administration for Children's Services
11.2023 - Current
- Conducted in-depth investigations of reported cases of child abuse and maltreatment in accordance with ACS policies and procedures
- Assessed the safety and well-being of children through interviews, home inspections, and coordination with pertinent professionals
- Utilized ACS protocols and guidelines to make accurate determinations regarding child safety
- Collaborated with law enforcement, social workers, school officials, developmental disability specialists, educational consultants, substance abuse counselors, district attorneys, mental health and medical professionals, and other service providers to deliver tailored support for families
- Coordinated with ACS Family Court Legal Services (FCLS) attorneys to file Article 10 remand orders, Entry Orders, and Orders of Protection for cases involving domestic violence, abuse, or neglect
- Attended and testified in Family Court hearings to present findings, provide case updates, and submit comprehensive reports regarding the progress of service referrals and family compliance
- Performed thorough background checks including criminal history and Domestic Incident Report (DIR) reviews, on adults residing in or frequently visiting children's households using ACS Investigative Consultants
- Escorted parents and children to emergency housing at PATH shelters, securing immediate residence for families in crisis.
- Collected and analyzed educational records, including attendance, transcripts, and Individualized Education Plans (IEPs), to address educational neglect cases
- Initiated and managed service referrals for families, including drug and alcohol rehabilitation, mental health counseling, and domestic violence support services
- Obtained medical and psychological records through HIPAA-compliant processes to support the assessment of parental and child health conditions, especially in cases involving mental health and substance abuse
- Referred parents to drug and alcohol screenings and accompanied them to appointments as necessary
- Engaged in subsequent visits to homes, schools, hospitals, and community locations to monitor the continued safety and well-being of children following initial interventions
- Supervised visits between children and parents, ensuring adherence to Full Stay Away Orders of Protection and monitored for safety concerns
- Facilitated the safe relocation of children from unsafe environments in accordance with agency mandates and court orders
- Compiled comprehensive case summaries outlining investigation results, evaluations, and recommendations
Video Repair Representative
Charter Communications Inc
06.2022 - 02.2023
- Handled high volumes of inbound calls
- Greeted customers in a pleasant manner
- Educated customers about products and their uses
- Assisted customers with navigating pay-per-view programs, video-on-demand platforms, and streaming services
- Informed customers of current or upcoming promotions and sales
- Instructed customers during equipment installation
- Activated high-definition cable receivers, digital video recorders, tuning adapters, internet modems, and Wi-Fi routers
- Utilized advanced diagnostic tools to identify and detect service outages as well as technical errors within customer devices
- Troubleshot malfunctioning equipment and restored cable, internet, and home phone services
- Answered technical and general billing inquiries
- Processed bill payments and adjusted services per customer request
- Resolved customer complaints and scheduled field technicians per necessity
- Complied with call center dress code policy and safety regulations
Remote Call Center Representative
Navient Solutions
07.2021 - 02.2022
- Assisted moderate and low-income Californians adversely affected by the COVID-19 pandemic with applying for federal monetary assistance, to pay off past due rent and utility expenses
- Notified applicants of claim statuses, program eligibility criteria, and additional information needed to begin or resume the California COVID-19 Rent Relief Application process
- Maintained a complete understanding of all program policies and procedures and reviewed all cases within the guidelines established
- Answered approximately 70 incoming calls daily and responded to telephone and email inquiries in a timely manner
- Contacted landlords to attain additional documentation such as lease agreements, rent ledgers, property deeds, and homeowners insurance statements needed to accelerate and complete the tenant's application process
- Provided written and verbal determinations of eligibility for rental and utility assistance to qualified applicants based on their household income range, risk of eviction, and residential address
Customer Service Representative
Navient Solutions
07.2021 - 02.2022
- Handled 50-plus calls per day by providing detailed, personalized, and polite service to ensure claimant retention and satisfaction
- Followed conversational scripts to reduce call times to under five minutes and maximize the number of calls answered daily
- Utilized software to retrieve personally identifiable information of the caller such as phone numbers, names, and addresses to verify the claimant's identity and keep their data secure
- Responded to callers’ inquiries about NJ Unemployment Insurance Claims
- Advised callers on how and where to apply for NJ Unemployment Insurance Benefits
- Informed claimants of the requirements and methods of certifying for weekly unemployment benefits
- Resolved unemployment claimants’ issues and disputes in a timely and effective manner
Claims Adjudicator
Navient Solutions
07.2021 - 11.2021
- Reviewed and made final determinations of eligibility on applications for the NY State Excluded Workers Fund
- Processed 80 + applications per day
- Evaluated completed claims for accuracy and quality assurance
- Contacted claimants via mail, email, or phone call to attain additional information needed to process individual claims
- Informed claimants over the phone of essential documentation necessary for approval such as W-2 forms, 1099s, tax returns, utility bills, passports, and driver licenses
- Assisted claimants with general questions and inquiries regarding the application process
- Notified callers about application statuses
- Examined submitted documentation thoroughly to determine authenticity and detect fraudulent activity
- Disbursed monetary benefits to eligible applicants per the instruction of the NY State Department of Labor
Education
Bachelor of Arts - Sociology
CUNY YORK COLLEGE
Jamaica, NY12.2020
Skills
- Able to work individually or in a team-oriented environment
- Good communication skills, both interpersonal and group
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft Powerpoint
- Detail oriented
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Timeline
Child Protective Specialist
New York City Administration for Children's Services
11.2023 - Current
Video Repair Representative
Charter Communications Inc
06.2022 - 02.2023
Remote Call Center Representative
Navient Solutions
07.2021 - 02.2022
Customer Service Representative
Navient Solutions
07.2021 - 02.2022
Claims Adjudicator
Navient Solutions
07.2021 - 11.2021
Bachelor of Arts - Sociology
CUNY YORK COLLEGE
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