Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samiat Ariori

Philadelphia,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Salesforce Admin/Commercial Technology Specialist

Quest Diagnostics
05.2022 - Current
  • User Management of applications (Salesforce, Seismic, ezCater, and LinkedIn Sales Navigator) including creating, updating, and deactivating users.
  • Coordinated problem resolutions with developers, business partners, and project managers to expedite incident resolutions.
  • Administered networks by creating user accounts and managing permissions.
  • Collaborated with business owners to update Salesforce picklist values in call log, cases, leads and opportunities objects.
  • LinkedIn Sales Navigator Reports
  • Merged prospects to accounts and changed prospect ownerships as per request from end users.
  • Created News Center Stories in Seismic.
  • Maintained multiple email boxes.
  • Created Case Queues.
  • Participated in projects, tested new functionality, creation of training material. (Health Systems Contacts, Field Coaching, and Outlook Integration)
  • Created and updated incident tickets for development teams in the IT Service Center to resolve client application and software issues.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Used Salesforce on regular basis and developed advanced proficiency.

COVID Contact Tracer

NORC At The University Of Chicago
09.2021 - 05.2022
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Participated in health promotion campaigns to raise awareness of health issues.
  • Dialogue with contacts using standard protocols to obtain any symptom history and other relevant health information, provide instructions for self-quarantine, and make appropriate referrals to testing, clinical services, and other essential support services.
  • Used Salesforce on regular basis and developed advanced proficiency.
  • Document interactions with contacts in Salesforce.
  • Contract tracers are required to comply with policies and procedures provided by the health department regarding confidentiality and data security for the handling of sensitive client information and protected health information.

Administrative Assistant

Mullaly Law Firm
06.2015 - 12.2021
  • Legal document preparation and management.
  • Administrative tasks and scheduling for partners and staff.
  • Answering incoming calls in order to schedule appointments and to provide information to clients
  • Maintained paper files
  • Drafted and typed grammatically correct office memos
  • Started as an Intern and got promoted to full time employee
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
  • Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
  • Assisted clients with immigration application completion to improve timeliness of case review and disposition.
  • Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
  • Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Would sometimes have to work alone while having to manage office duties

Education

Bachelor of Science - Biology

Pennsylvania State University
University Park, PA

High School Diploma -

West Lake High School
Waldorf, MD
05.2019

Skills

  • Microsoft Suite
  • Salesforce
  • QForce
  • LinkedIn Sales Navigator Reports
  • Office management
  • Appointment Scheduling
  • Systems administration
  • Critical Thinking
  • Problem Solving
  • Recordkeeping abilities
  • Salesforce proficiency

Timeline

Salesforce Admin/Commercial Technology Specialist

Quest Diagnostics
05.2022 - Current

COVID Contact Tracer

NORC At The University Of Chicago
09.2021 - 05.2022

Administrative Assistant

Mullaly Law Firm
06.2015 - 12.2021

Bachelor of Science - Biology

Pennsylvania State University

High School Diploma -

West Lake High School

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Samiat Ariori