Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samid Mendez

Batesville,AR

Summary

Skilled Professional specializing in the installation, repair, and maintenance of stone surfaces, including marble, granite, limestone, and slate. Experienced in managing tight schedules and meeting deadlines with strong problem-solving, communication, and attention to detail. Hardworking and motivated, capable of working independently or in teams to drive business success. Resourceful and results-oriented, committed to quality, efficiency, and continuous growth. Proficient in tiling and construction projects, handling materials like ceramic, stone, and glass tile, and using tools such as trowels, hammers, saws, and tile cutters. Reliable with excellent organizational, time management, and computer skills, adaptable to new tasks and environments. Analytical and ambitious, adept at multitasking and technology, fluent in English and Spanish. Flexible and dedicated, willing to work varied hours to ensure timely completion of tasks and contribute effectively to team goals.

Overview

4
4
years of professional experience

Work History

Human Resources Generalist

Custom Craft Poultry
04.2024 - 06.2025
  • Coordinated recruitment processes, including job postings and candidate screening.
  • Developed and implemented employee onboarding programs to enhance retention.
  • Managed employee relations, addressing conflicts and promoting a positive work environment.
  • Conducted training sessions on company policies and workplace safety procedures.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
  • Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Assisted with writing job postings and job descriptions for boards.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

CERAMIC TILE INSTALLER

Ntc
06.2022 - 04.2024
  • Install tile and fix any pipes that weren't on its corresponding place
  • Grout
  • Cut tile and metal work
  • Translate for other workers when needed to
  • Driver from Arkansas to Florida & Michigan
  • Familiarity with adhesives used for various types of substrates including cement board, drywall, plywood and other surfaces.
  • Competent in applying thin-set mortar for the installation of ceramic tiles.
  • Highly skilled at creating decorative designs with mosaic tiles.
  • Ability to troubleshoot problems that arise during the course of a job.
  • Accurately assessed substrate conditions before beginning any tile installation project.
  • Able to identify surface imperfections that require repair prior to tile installation.
  • Proficient in performing post-installation inspections ensuring quality control standards are met.
  • Knowledgeable in determining the amount of materials required for a job based on measurements taken from blueprints or drawings.
  • Expertise in evaluating job sites for proper ventilation and moisture levels before starting work on projects involving ceramics or stone tiles.
  • Adept at maintaining cleanliness throughout the entire installation process.
  • Proficient in grouting, sealing and caulking ceramic tiles to ensure watertight seals.
  • Skilled at using hand and power tools such as trowels, levels, hammers, drills and saws.
  • Successfully completed large scale commercial projects involving hundreds of square feet of tiling.
  • Capable of providing guidance and training to apprentices working onsite.
  • Experienced in preparing floors by removing existing flooring material and cleaning surfaces prior to application of new tile material.
  • Demonstrated proficiency in taking appropriate safety precautions when handling heavy objects during tile installations.
  • Maintained excellent customer service skills while dealing with clients throughout all phases of an installation project.
  • Demonstrated ability to accurately measure and cut ceramic tile to fit specific dimensions.
  • Adept at setting adhesive mating on surfaces prior to installing ceramic tiles.
  • Developed expertise in laying out patterns for ceramic tile installations.
  • Cut and shaped tile to fit around obstacles and into odd spaces and corners using hand and power-cutting tools.
  • Finished and dressed joints, wiping excess grout from between tiles with damp sponge.
  • Applied tiling cement and arranged tiles or marble according to design plans.
  • Prepared surfaces for tiling by attaching lath or waterproof paper or applying cement mortar coat onto metal screens.
  • Adjusted tiles in corners and borders by cutting tiles with keyhole saws.
  • Installed acoustical tiles and other shock-absorbing materials to ceilings and walls to help decorate rooms or reduce sound.
  • Measured location of electrical outlets and cut drywall to right size using utility knives and power saws.
  • Prepared rooms by washing surfaces with zinc sulfate solution, increasing adhesive qualities of walls.
  • Removed any old tile, grout, and adhesive using chisels and scrapers and cleaned surface.
  • Aligned and straightened tile used levels, squares, and straightedges.
  • Removed and replaced cracked and damaged tile.
  • Cut, surfaced, polished, and installed marble and granite.
  • Mixed and applied mortar and cement to edges and ends of drain tiles to seal halves and joints.
  • Finished and dressed joints and wiped excess grout from between tiles, using damp sponge.
  • Cut tile backing to required size using shears.
  • Applied mortar to tile back and pressed to affix tile to base.
  • Measured and marked surfaces to be tiled.
  • Laid and set mosaic tiles to create decorative wall, mural, and floor designs.
  • Measured and cut metal lath to size for walls and ceilings, using tin snips.
  • Cut and shaped tile to fit around obstacles and into odd spaces and corners.
  • Prepared surfaces for tiling by attaching lath and waterproof paper, and by applying cement mortar coat to metal screen.
  • Applied sealer to make grout stain- and water-resistant.
  • Trained new installers in proper techniques and safety protocols.
  • Reviewed project plans to ensure accurate tile layout and design implementation.
  • Enhanced installation processes by suggesting improvements based on hands-on experience.
  • Adapted to various work environments by efficiently installing ceramic tiles in residential, commercial, and industrial settings.
  • Saved client costs by utilizing cost-effective solutions without compromising quality during the installation process.
  • Reduced waste expenses by strategically planning materials use, resulting in minimal leftover inventory after project completion.

CUSTOMER CARE REPRESENTATIVE

First community bank
09.2021 - 05.2022
  • Call costumers about their next payment.
  • Prepare mail to sent such as receipt and titles for costumers.
  • Make estimates for atv'a loans.
  • Run costumers credit history for qualification for their loans.
  • Help my co-workers with tasks that needed to be done and sent out on a due date.
  • Translate for costumers when needed to.
  • Demonstrated strong communication skills to interact with customers via phone, email and online chat.
  • Managed workload effectively by prioritizing tasks according to urgency or importance.
  • Processed customer orders accurately and efficiently.
  • Maintained up-to-date knowledge of product information and services offered.
  • Utilized problem solving techniques to identify solutions for customer issues.
  • Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
  • Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints.
  • Used computerized systems for tracking, information gathering, and troubleshooting.
  • Provided excellent customer service, resolving inquiries and complaints in a timely manner.

Education

HIGH SCHOOL DIPLOMA -

Batesville high school
Batesville, Arkansas
05.2021

Skills

  • Tile Cleaning
  • Complex Problem-Solving
  • Reading Comprehension
  • Detailed Meeting Minutes
  • Building Materials
  • Accurate Measurements
  • Materials Estimates
  • Clerical Support
  • Materials Packing
  • Project Deadlines
  • Safety Practices
  • Process Improvement Initiatives

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Generalist

Custom Craft Poultry
04.2024 - 06.2025

CERAMIC TILE INSTALLER

Ntc
06.2022 - 04.2024

CUSTOMER CARE REPRESENTATIVE

First community bank
09.2021 - 05.2022

HIGH SCHOOL DIPLOMA -

Batesville high school

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