Samiel Evans
Oklahoma City,OK
Summary
Competent Restaurant General Manager bringing more than 20 years of food service and progressive leadership experience. Also mixed in with some automotive skilled awareness that help to Maintain budget controls and coverage needs to achieve business targets and provide high-quality revenue support. Build relationships with patrons and employees by applying basic coustomer service skills.
Effectively manage personnel and business operations to handle demanding volume and needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Energetic with 20 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved 20% in 2 months through exceptional budget management.
Flexible, results-oriented Manager offering focused leadership and the knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
10
10
years of professional experience
Work History
Restaurant General Manager
Churches Chicken
08.2017 - 06.2022
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Limited portion sizes and used garnishes to control food costs.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Verified accurate records and sufficient supplies by conducting weekly and daily inventories of food, beverages, glassware and other materials.
- Orchestrated positive customer experiences at all stages by overseeing every area of SMG operations.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Determined operational weak points and implemented corrective actions to resolve food lose and Protection Asset concerns and facilitate great Numbers.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Managed 15-person team of cooks and back of house staff for high-end restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Controlled purchases and inventory by negotiating prices and contracts with over 10 vendors.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Interacted positively with customers while promoting hotel facilities and services.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted business through participation in and sponsorship of community events, including school functions and charity organizations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Carefully interviewed, selected, trained and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Tire Technician
Hibdon Tires Plus
05.2016 - 08.2017
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Maintained and managed tire and hardware inventory with regular stock assessments.
Operating Partner
S R I. Sonic
06.2012 - 05.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Interviewed, hired and trained 15 staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Approved regular payroll submissions for 15 employees within Synergysuits software.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Que and Synergy Suits.
Education
Business - Business Administration
OSU-OKC
Oklahoma City, OKNone - Diesel Mechanichs
Francis Tuttle
Oklahoma City, OK08.2034
Welding - All Weld
Tulsa Welding School
Tulsa, OK07.2017
Skills
- Team Management
- Inventory control and record keeping
- Food Service Background
- Passion for customer satisfaction
- Performance Improvement
- Quality Control
- Building Maintenance
- Work Planning and Prioritization
- Critical Thinking
- ServSafe Food Manager
- Scheduling
- Customer Engagement
- Labor Management
- Operations Management
Timeline
Restaurant General Manager
Churches Chicken
08.2017 - 06.2022
Tire Technician
Hibdon Tires Plus
05.2016 - 08.2017
Operating Partner
S R I. Sonic
06.2012 - 05.2016
Business - Business Administration
OSU-OKC
None - Diesel Mechanichs
Francis Tuttle
Welding - All Weld
Tulsa Welding School
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