Samientha Albrecht
Miami Lakes
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Leasing Agent/Administrative Assistant
Mediterranean Villas
09.2015 - 11.2017
- Greeted prospective tenants and provided them with property information,conducted property tours for potential residents, showcasing available units and amenities.
- Addressed resident concerns promptly and professionally, escalating issues
- Processing rental applications and verifying information
- Maintaining leasing records, including lease agreements, tenant files, and financial records,preparing and distributing reports.
- Verified applicant income, credit history, and rental references to determine eligibility for tenancy
- Participated in regular training sessions to stay current on industry trends and best practices
Ecommerce Specialist
DS Laboratories
11.2017 - 01.2019
- Managed online product listings and updated inventory levels
- Tracked e-commerce performance metrics, providing regular reports to management
- Implemented email marketing campaigns targeting potential customers in e-commerce sector
- Assisted customers in troubleshooting technical issues, providing exceptional customer service
- Used administrative and operational expertise to help team meet deadlines and long-term objectives
- Optimizing online sales platforms
- Providing support to customers through various channels, such as email or chat, and resolving simple issues
Spa Receptionist/Administrative Assistant
Morilla Med Spa
01.2019 - 09.2022
- Welcoming clients, checking them in, and providing information about spa services and facilities, booking appointments, managing the spa's schedule, and coordinating with therapists
- Responding to inquiries, taking messages, and managing communications
- Offering recommendations and processing sales
- Assisting with various clerical tasks, such as filing, copying, and organizing paperwork
- Managing client records, processing billing, and tracking inventory
- Arranged travel accommodations for employees attending conferences or business trips
- Managed spa opening and closing tasks, keeping facility presentable and team ready for expected workloads
- Maintained inventory of office supplies and placed orders
- Processed invoices and expense reports according to company policies
Customer Service
The Farmer's Dog
09.2022 - 09.2023
- Respond to customer inquiries and concerns through multiple channels, including phone, email, and text
- Empathize with customers, understand their concerns, and find solutions to their problems
- Maintain accurate records of customer interactions in the company's contact management system and CRM
- Share relevant information with colleagues to improve the customer experience
- Comply with all company and department policies and procedures
- Managing customer interactions and resolving issues with minimal supervision
- Providing customers with prompt and accurate information
Customer Service/Ecommerce Specialist
Demerbox
01.2024 - 12.2024
- Responding to customer inquiries, resolving issues related to orders, returns, and exchanges, and ensuring a positive customer experience
- Assisting with online orders, managing product listings, updating e-commerce metrics, and potentially optimizing the online shopping experience
- Performing data entry, maintaining records, preparing reports, and providing general administrative support
- Managing online sales channels, optimizing product listings, and potentially working on e-commerce marketing strategies
- Monitoring stock levels and ensuring accurate inventory information on the website
- Resolving issues related to orders, returns, exchanges, and other customer service matters
- Responding to customer questions, concerns, and complaints via various channels (phone, email, chat)
Education
Associate in Arts (A.A.) - Business Administration
Broward College
09.2017
Skills
- Experienced with Microsoft 360 applications
- Accurate data entry
- Organizational time planning
- Meticulous attention to detail
- Effective multitasking
- Proficient in software applications
- Accurate documentation practices
- Clear and concise communication
- Attentive communication
- Strong organizational skills
- Strategic issue resolution
- Skilled in dispute mediation
- Timely communication
- Product and service expertise
- Customer support in sales
- Punctual and reliable
Softwares
Zendesk,Shipstation,Freshdesk,Shopify,Zenoti,Dropbox,Intercom,Quickbooks,Ecommercehub,Oracle,Orderstream,Basspro,Meevo,Amazon Seller Central,Slack,Yardi,Spring Systems.
Languages
Creole
Native or Bilingual
Timeline
Customer Service/Ecommerce Specialist
Demerbox
01.2024 - 12.2024
Customer Service
The Farmer's Dog
09.2022 - 09.2023
Spa Receptionist/Administrative Assistant
Morilla Med Spa
01.2019 - 09.2022
Ecommerce Specialist
DS Laboratories
11.2017 - 01.2019
Leasing Agent/Administrative Assistant
Mediterranean Villas
09.2015 - 11.2017
Associate in Arts (A.A.) - Business Administration
Broward College
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