Samientha Albrecht
Miami
Summary
Client support and operations professional with experience across logistics technology, e-commerce, airline operations, and leasing. Skilled in technical troubleshooting, case management, payment support, scheduling, customer retention, and administrative coordination. Strong background in resolving customer issues, documenting cases, and supporting efficient daily operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Support & Technical Support Specialist
PayCargo
Coral Gables, FL
05.2025 - Current
- Provide client support and platform troubleshooting for customers, vendors, and logistics partners using PayCargo’s payment technology system.
- Create, document, and manage technical support cases related to user access, payment issues, transaction errors, account concerns, and system navigation.
- Troubleshoot customer issues by gathering details, reviewing account activity, identifying possible causes, and escalating complex cases when needed.
- Communicate with internal teams to research technical/payment-related issues and ensure timely case resolution.
- Maintain accurate documentation of customer interactions, troubleshooting steps, case updates, and final resolutions.
E-commerce Support Coordinator
Demerbox
Fort Lauderdale, FL
01.2024 - 12.2024
- Managed customer inquiries, order updates, product questions, returns, and issue resolution in a fast-paced e-commerce environment.
- Coordinated fulfillment tasks, shipping updates, tracking requests, and order accuracy to support timely customer deliveries.
- Used Shopify, ShipStation, email, and internal systems to process orders, update customer records, and monitor fulfillment status.
- Worked with warehouse/operations teams to resolve shipping delays, inventory concerns, damaged items, and customer escalations.
- Supported overall customer experience by maintaining clear communication, accurate documentation, and professional follow-up.
Customer Service Specialist
The Farmer's Dog
New York, NY
09.2022 - 09.2023
- Provided high-volume customer support via phone, email, and chat in a fast-paced remote environment.
- Assisted customers with subscription management, account updates, refunds, cancellations, shipping concerns, and order issue resolution.
- Managed escalated customer inquiries while maintaining professionalism, empathy, and strong customer retention standards.
- Collaborated with internal teams through Slack to resolve account, delivery, and operational issues efficiently.
- Utilized Zendesk and internal CRM systems to document customer interactions, track cases, and maintain accurate account records.
Front Desk & Payroll Assistant
Morilla Med Spa
Boca Raton, FL
01.2019 - 07.2022
- Managed front desk operations, including client check-in/check-out, appointment scheduling, phone calls, emails, and client inquiries.
- Assisted with payroll support by organizing timesheets, reviewing employee hours, tracking attendance updates, and preparing payroll documentation for management.
- Processed client payments, issued receipts, updated records, and maintained accurate administrative files.
- Supported daily office operations by coordinating schedules, handling client concerns, and keeping front desk workflow organized.
- Maintained professionalism and confidentiality while handling client information, staff records, and payment-related documentation.
Lead Passenger Service Agent
Spirit Airlines Inc.
Fort Lauderdale, FL
12.2017 - 10.2019
- Assisted passengers with ticket purchases, flight check-in, baggage check, seat changes, and general travel inquiries at the airport counter.
- Handled escalated passenger concerns related to baggage, reservations, delays, cancellations, and travel requirements.
- Trained and supported new passenger service agents on counter procedures, customer service expectations, and airline policies.
- Processed payments, issued receipts, verified passenger information, and maintained accuracy while following airline procedures.
- Coordinated with supervisors, gate agents, and baggage teams to support smooth passenger flow during high-volume travel periods.
Leasing & Resident Services Coordinator
Mediterranean Villas
Miami, FL
08.2015 - 09.2017
- Assisted prospective residents with apartment tours, leasing inquiries, application support, and lease renewal paperwork.
- Managed resident communication by responding to complaints, phone calls, and emails with professionalism and follow-through.
- Coordinated maintenance requests by communicating resident concerns to maintenance staff and scheduling service follow-ups.
- Collected rent payments by check, issued receipts, and maintained accurate tenant and payment records.
- Supported daily leasing office operations, including appointment scheduling, resident file organization, administrative support, and tenant relations.
Education
Human Resources - Human Resource Management
Florida International University
Miami, FL12.2026
Skills
- Client Support
- Technical Troubleshooting
- CRM Systems
- Ticketing Systems
- Case Management
- Payment Processing
- Account Management
- Order Fulfillment
- Administrative Support
- Scheduling
- Complaint Resolution
- Documentation
Certification
- Google IT Support Professional Certificate
- Google Cybersecurity Professional Certificate
- HIV/AIDS Certification
- ADP Payroll Certification
Timeline
Client Support & Technical Support Specialist
PayCargo
05.2025 - Current
E-commerce Support Coordinator
Demerbox
01.2024 - 12.2024
Customer Service Specialist
The Farmer's Dog
09.2022 - 09.2023
Front Desk & Payroll Assistant
Morilla Med Spa
01.2019 - 07.2022
Lead Passenger Service Agent
Spirit Airlines Inc.
12.2017 - 10.2019
Leasing & Resident Services Coordinator
Mediterranean Villas
08.2015 - 09.2017
Human Resources - Human Resource Management
Florida International University