Samiesha Williams

• Oversee orders, wash machine make cookies processed orders keep count of certain percentages and get orders out in a timely manner
• Operated machinery for production of food products in a fast-paced environment.
• Monitored equipment performance and reported malfunctions to maintenance team.
• Conducted quality checks on finished products to ensure compliance with standards.

• Assisted customers with inquiries, providing clear information on services to enhance customer understanding.
• Resolved customer complaints using effective communication and problem-solving techniques, improving overall customer satisfaction.
• Documented customer interactions and maintained accurate records, ensuring seamless access to customer information for future reference.

Overview

Under general supervision, is responsible for performing customer service work of average difficulty. This is the working level classification in the Customer Service Center Representative series. An employee in this class is responsible for performing customer service duties on behalf of the Department. This class differs from the Customer Service Center Representative 3 in that an incumbent of the latter is responsible for handling the most complex customer service inquiries and may supervise a small staff. This class differs from the Customer Service Center Representative 1, in that an incumbent of the latter functions at the entry level and handles customer service inquiries within a narrow scope.

Responsibilities

Competencies (KSA's)

Competencies:

Knowledge:

Skills:

Abilities:

Tools & Equipment

• Oversaw 1000 accounts, ensuring all were updated, compliant with required paperwork, and set up with appropriate payment arrangements.
• Managed portfolio of accounts by tracking borrowers through skip tracing, processing payments over the phone, and establishing payment arrangements for clients in default.
• Taking inbound calls, and also able to make outbound calls throughout the day.
• Conducted monthly courtesy calls to clients to enhance communication and strengthen client relationships.
• Also have to be able to meet production each month.

• Employed sales techniques to encourage customers to increase order quantities
• Collaborated on projects aimed at boosting National Pens revenue from outbound call campaigns
• Calling customers from existing mail orders received
• Entering & verifying orders accurately on database
• Executed tasks to support team objectives.

• Assembling goods on a production line, like fitting circuit boards into computers
• Operating production line equipment, like a conveyor line in a canning factory
• Measured, graded, and fed batches of raw materials into production machinery to ensure quality and consistency
• Monitored production process and conducted basic testing and quality checks to maintain product standards
• Finishing products, for example applying protective coatings
• Packed goods for shipment, ensuring safe and accurate delivery to customers
• Operated lifting equipment and forklift trucks to transport materials within the facility
• Reporting equipment faults to maintenance staff

• Review collateral mortgage documents in compliance with Chase and Agency standards to ensure salability
• Executed internal partner and client requests, managing special projects to enhance collaboration.
• Keep the team up to date with new processes being performed and either emailing or making copies for everyone whichever the case may be
• Led a team to achieve project goals and maintain high performance standards.
• Recognized for outstanding contributions to document services and process improvement.
• Filed loans, organized gondolas in warehouse, and managed back-filing of open files effectively.

• Constructed medical pumps using precise specifications and quality standards.
• Participated in hands-on training sessions to enhance practical skills.
• Conducted after-hours research to maintain current knowledge on relevant topics.
• Ensured production and quality standards were consistently met through diligent monitoring.

• Achieved sales targets by greeting customers and efficiently stocking inventory.
• Implemented retail sales strategies to increase revenue from product sales.
• Kept accurate records of services rendered as well as retail sales information for clients' accounts.
• Assisted in inventory management, ordering and stocking of wines for retail sales.

• Monitored and replenished inventory levels in the storage area.
• Updated excel spreadsheets to ensure accurate tracking of incoming shipments
• Fostered professional environment through clear communication and positive interactions
• Participated in hands-on training sessions to enhance skills.
• Conducted after-hours research to maintain current knowledge on industry standards
• Prepare orders for customers in advance