Samiha Erakat
Overview
17
17
years of professional experience
Work History
Customer Experience Specialist
Bobbie Baby Inc.
San Francisco, CA
06.2021 - 08.2023
- Effectively communicated with customers through phone, email, and text using customer relationship management (CRM) software.
- Elevated customer satisfaction through expertly resolving issues with a friendly and personalized approach.
- Consistently surpassed performance targets by addressing an average of 300 tickets each week.
- Managed customer refunds and meticulously documented damages for Bobbie's products.
- Demonstrated adaptability in a dynamic startup environment, easily pivoting to meet demands.
- Collaborated with cross-functional teams, including marketing, quality assurance, supply chain, and social media, to address intricate situations.
Senior Stylist
STITCHFIX
San Mateo, CA
08.2018 - 09.2019
- Personalized clothing selections for more than 75 clients weekly by leveraging extensive styling expertise.
- Independently managed tasks to meet workflow demands and maintain high-quality standards.
- Cultivated trust with customers, leading to boosted sales and enhanced client retention rates.
- Consistently surpassed the quality metric of serving 4.25 customers per hour, leading to a pay increase.
Property Manager
HINES
San Mateo, CA
01.2014 - 02.2016
- Managed day-to-day operations for 20 commercial properties spanning 1.8 million square feet.
- Partnered with the accounting team to create a $7 million annual property budget.
- Oversaw property lease and contract administration.
- Produced monthly reports for lenders and equity partners.
- Fostered trust with 28+ tenants through proactive response to their diverse needs and concerns.
- Orchestrated maintenance and repair requests with building engineers and facilitated vendor bid proposals.
Department Manager (Special Occasion)
NORDSTROM
San Francisco, CA
09.2006 - 04.2012
- Department Manager of 10 employees, including manager in charge duties for entire store on a monthly basis.
- Led daily team meetings, conducted new hire orientations, trained all employees on sales strategy and maximization techniques.
- Oversaw all customer service requests and complaints.
- Maintained department with annual sales of over $2 million increasing 2010 annual sales projections by 45% from previous year.
Education
BA - Communications, Organizational Communication
SAN FRANCISCO STATE UNIVERSITY
Skills
- Extensive customer service experience
- Strong organizational skills, prioritization skills, & ability to manage multiple projects within the same time frame
- Employee hiring, development and training
- Sales management and team building
- Project management & cross-functional team player
- Excellent verbal & written communication skills
- Self-starter with the ability to work autonomously
- Proficient in Microsoft Office, G-Suite, Gorgias, Aircall, Heymarket, & Slack
Timeline
Customer Experience Specialist
Bobbie Baby Inc.
06.2021 - 08.2023
Senior Stylist
STITCHFIX
08.2018 - 09.2019
Property Manager
HINES
01.2014 - 02.2016
Department Manager (Special Occasion)
NORDSTROM
09.2006 - 04.2012
BA - Communications, Organizational Communication
SAN FRANCISCO STATE UNIVERSITY