Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMIKA WASHINGTON

Summary

Resourceful and efficient professional known for high productivity and completing tasks with precision. Possess key skills in financial reconciliation, transaction processing, and regulatory compliance which ensure accuracy and speed in payment operations. Excel in time management, problem-solving, and customer service, enhancing workflow efficiency and client satisfaction.

Overview

25
25
years of professional experience

Work History

Payment Specialist /Consultant

CGI Federal
Columbus, OH
09.2022 - Current
  • Processed payments to both landlords and participants in the CMHA program to include rents (HAP) and utility reimbursements (UAP)
  • Completed annual issuance of the IRS 1099 tax filings
  • Completed monthly reconciliation of HCV, HAP, UAP payments, and the processing of exceptions as they arise
  • Completed change of ownerships and new vendor ID setups timely and accurately
  • Assisted landlords with ACH registration and fully utilized US Bank Payee Choice Portal in assisting landlords with payment inquiries as needed
  • Analyzed HAP adjustments and confirmed the validity of the adjustment
  • Completed property management changes for owners
  • Completed stop payment requests for tenants and landlords
  • Assisted with Landlord Portal access and resolution of complex access issues

Fraud Specialist

JPMORGAN CHASE
Columbus, OH
10.2020 - 06.2021
  • Implemented consistent monitoring and precise tracking of unauthorized transactions in customer financial accounts, effectively preventing potential fraud and financial losses
  • Assessed account activities to identify and document suspicious transactions, aiding in proactive risk management strategies and bolstering customer security measures
  • Compiled detailed fraud claims reports for affected customers, ensuring complete investigations and resolution of unauthorized activities while upholding exceptional customer service and communication standards
  • Interviewed affected parties and examined pertinent documents to collect evidence and construct robust fraud cases

Customer Operations Associate

AMERICAN ELECTRIC POWER
Columbus, OH
01.2018 - 09.2019
  • Processed customer requests for service, answered customer inquiries, and resolved customer complaints via telephone, internet, email, and written correspondence
  • Processed account maintenance transactions related to external collection functions; negotiated payment arrangements with delinquent account holders
  • Performed inbound and outbound calls
  • Responded to collection vendor inquiries
  • Investigated fraud and billing disputes and supported collection functions overall
  • Completed billing adjustments as needed, and other work related to rendering customers an accurate bill
  • Supported outage call handling and storm response

Associate Processor

ALLIANCE DATA
Columbus, OH
05.2012 - 07.2016
  • Processed all support functions for Return Mail Services and Bankruptcy
  • Updated customer account records and processed incoming mail related to credit cards
  • Keyed mutilated statements into View and Deliver
  • Completed statement requests for clients
  • Completed special projects and other duties assigned
  • Maintained a high level of accuracy and attention to detail in the verification and entry of client data into the system
  • Trained and mentored junior processors, providing guidance on process improvements and best practices
  • Monitored daily processing activities to ensure adherence to established timelines and regulatory requirements

Exceptions Clerk

CITICARD
Columbus, OH
06.2005 - 04.2006
  • Posted account holders payment to appropriate account and documented items not found in the system
  • Completed payoffs (including photocopying and faxing FedEx shipment of forms)
  • Fielded or placed a high volume of inbound and outbound calls with custodial banks and car dealerships regarding accounts
  • Maintained or amended account records as needed

Customer Care Representative

JP MORGAN CHASE
Columbus, OH
01.2005 - 06.2005
  • Provided personalized service by telephone to execute transactions promptly, accurately and according to clients' requests regarding Home Equity Lines of Credit
  • Attained monthly sales goals for referrals to increase Home Equity Line of Credit written and worked efficiently in a deadline-oriented environment

Control Associate

BISYS FUND SERVICES
Columbus, OH
10.2002 - 02.2004
  • Completed all cash movement relating to mutual fund fees, commissions, shareholder purchases, redemptions and dividends for a series of mutual funds
  • Reconciled accounts
  • Completed high volumes of calls to custodial banks regarding incoming and outgoing wires
  • Researched items causing balancing differences

Support Specialist

BANK ONE CORPORATION
02.2001 - 12.2001
  • Supported the Deposit Review Department including filing, reviewing customer information utilizing all regions customer information files
  • Inputted and retrieved reports from various databases
  • Compiled and sent out closing information to customers
  • Issued Official Checks
  • Created case files, logging of any and all items and photocopying
  • Completed routine bank forms such as maintenance, general ledger, ChecxSystems

Operation Specialist

BANK ONE CORPORATION
Westerville, OH
09.1999 - 02.2001
  • Completed timely and accurate posting of accounting entries, reconciliation of custodial bank accounts
  • Maintained appropriate documentation and complied with corporation policies
  • Completed statement requests for clients and other duties as assigned

Education

Associate of Applied Business - Paralegal Studies

Miami Jacobs Career College
Columbus, OH
01.2010

Skills

  • Account Management
  • Customer Service
  • Fraud Management
  • Account Reconciliation
  • Payment Processing
  • Quality Control
  • Document Scanning, Indexing, Faxing
  • Typing (65-70 WPM)
  • Excellent Communication Skills
  • Meeting Deadlines
  • Invoice management
  • Transaction monitoring
  • Payment processing
  • Credit card processing
  • Electronic funds transfer
  • Claims processing
  • Bill processing
  • Billing dispute resolution

Timeline

Payment Specialist /Consultant

CGI Federal
09.2022 - Current

Fraud Specialist

JPMORGAN CHASE
10.2020 - 06.2021

Customer Operations Associate

AMERICAN ELECTRIC POWER
01.2018 - 09.2019

Associate Processor

ALLIANCE DATA
05.2012 - 07.2016

Exceptions Clerk

CITICARD
06.2005 - 04.2006

Customer Care Representative

JP MORGAN CHASE
01.2005 - 06.2005

Control Associate

BISYS FUND SERVICES
10.2002 - 02.2004

Support Specialist

BANK ONE CORPORATION
02.2001 - 12.2001

Operation Specialist

BANK ONE CORPORATION
09.1999 - 02.2001

Associate of Applied Business - Paralegal Studies

Miami Jacobs Career College

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SAMIKA WASHINGTON