Samika Watson

Active Duty Sailor

United States Naval Service

06.2005 - 08.2025

Operated navigation systems to ensure safe vessel movement.
Managed high-volume calls while maintaining professional demeanor and ensuring customer satisfaction.
Trained new representatives on company policies, procedures, and best practices for customer interactions.
Identified recurring issues and proposed solutions to enhance overall service quality and response times.
Led initiatives to optimize workflow, resulting in improved team performance and reduced resolution times.
Mentored junior staff, fostering a collaborative environment that encouraged skill development and knowledge sharing.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted in routine maintenance of equipment and safety gear.
Learned maritime safety protocols and emergency response procedures.
Contributed to deck operations, including mooring and anchoring tasks.
Resolved customer inquiries through effective communication and problem-solving techniques.
Developed and implemented HR policies to enhance employee engagement and compliance.
Led talent acquisition strategies, streamlining recruitment processes for efficiency and effectiveness.
Oversaw performance management systems, ensuring alignment with organizational goals and employee development.
Facilitated conflict resolution initiatives, fostering a positive workplace culture and teamwork.
Analyzed employee feedback to drive strategic improvements in training and development programs.
Managed benefits administration, optimizing offerings to meet employee needs while controlling costs.
Mentored junior HR staff, promoting best practices in human resources management and operational excellence.
Collaborated with leadership on workforce planning, aligning staffing needs with business objectives for growth.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Organized and led staff orientation programs and training to promote collaboration.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Managed employee onboarding processes, enhancing new hire experiences and compliance with company policies.
Led performance management initiatives, fostering a culture of continuous feedback and professional development.
Conducted regular audits of HR processes to ensure compliance with labor laws and industry standards.
Collaborated with cross-functional teams to design policies that promote diversity and inclusion within the workforce.
Mentored junior HR staff, providing guidance on best practices in human resources management and operations.
Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Managed payroll and timekeeping to track hours and accurately pay employees.
Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Oversaw hiring, staffing, and labor law compliance.
Prepared new hire letters, employee contracts, and corporate policies.
Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
Updated HR database with new employee information, changes in benefits, and other details.
Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
Organized company-wide events designed to boost employee morale.
Managed benefits enrollment by answering questions and aiding employees with login details.
Collaborated with managers to identify and address employee relations issues.
Administered employee benefits programs and assisted with open enrollment.
Coordinated communication between attorneys, clients, and court personnel efficiently.
Maintained scheduling for hearings, appointments, and deadlines diligently.
Prepared legal documents and correspondence with attention to detail and accuracy.
Assisted in the organization of evidence and exhibits for trials or hearings effectively.
Implemented process improvements to streamline administrative procedures within the office.
Oversaw records management system ensuring confidentiality and accessibility of sensitive information.
Improved case management efficiency by organizing and maintaining legal documents in a comprehensive filing system.
Reduced errors in legal documentation by proofreading and editing drafts with keen attention to detail.
Assisted in drafting correspondence including letters, emails, memos, pleadings, motions, contracts which streamlined communication efforts.
Provided administrative support to attorneys, including scheduling travel arrangements and maintaining office supplies inventory for smooth daily operations.
Increased office efficiency with proficient use of computer software programs such as Microsoft Office Suite, Adobe Acrobat Pro, and various legal databases.
Assisted in trial preparation, organizing exhibits and witness lists for seamless presentation in the courtroom.
Prepared trial binders containing all necessary documentation for quick reference during hearings or negotiations.
Streamlined communication between attorneys and clients, scheduling meetings and conference calls for optimal time management.
Managed expense reports for legal department staff which ensured accuracy in budget allocation.
Developed individualized career plans to address client needs and aspirations.
Provided one-on-one coaching sessions to enhance clients' job readiness and confidence.
Assessed clients' skills and interests using various career assessment tools.
Mentored junior counselors in effective counseling practices and resource utilization.
Assisted administration by analyzing job placement outcomes data contributing to accreditation reports.
Enhanced student career development by conducting individual counseling sessions and group workshops.
Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Provided one-on-one coaching sessions focused on interview preparation, boosting student confidence during employer interactions.
Developed career and education plans based on individual needs.
Maintained knowledge of market and diverse career opportunities.
Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
Developed and implemented personnel security policies to enhance organizational effectiveness.
Led training sessions for staff on security protocols and best practices, improving knowledge retention.
Streamlined the onboarding process by integrating background checks into existing HR workflows.
Monitored and reviewed access control systems to maintain secure environments for personnel and assets.
Advised senior management on strategic improvements in security operations based on risk assessments.
Facilitated cross-departmental communication regarding personnel safety initiatives, fostering a culture of security awareness.
Assembled and maintained applicant files.
Conducted background investigations and security checks for employees and contractors.
Handled challenging or complex cases involving multiple issues related to personnel security clearances, ultimately resolving concerns while minimizing risk to the organization.
Administered security awareness training programs, promoting a culture of vigilance and proactive threat mitigation among employees.
Provided expert guidance on personnel security matters to senior leadership, improving decision-making processes.
Continuously monitored and analyzed industry trends, incorporating best practices into organizational personnel security strategies as appropriate.
Developed strong rapport with various government agencies, fostering seamless inter-agency communication related to personnel security matters.
Maintained confidentiality of classified and sensitive materials.
Maintained accurate records of all personnel clearances within the organization, facilitating smooth auditing processes and timely reinvestigations as required by law.
Collaborated with other security specialists to develop and execute comprehensive risk assessments, reducing potential threats to personnel safety.
Monitored access points and conducted security screenings to ensure safety compliance.
Implemented emergency response protocols and coordinated drills for effective crisis management.
Conducted regular surveillance using advanced security systems to identify potential threats.
Trained junior officers on standard operating procedures and best practices in security operations.
Developed and maintained incident reports, enhancing documentation accuracy and accountability.
Evaluated security measures, recommending improvements based on evolving threats and vulnerabilities.
Led security personnel during high-risk events, ensuring strategic planning and execution of safety protocols.
Enhanced security measures by conducting thorough risk assessments and implementing appropriate countermeasures.
Conducted regular reviews of emergency response plans, updating them as needed based on evolving threat landscapes or organizational changes.
Evaluated employee performance periodically, identifying areas for improvement and recommending appropriate actions to enhance overall security operations within the organization.
Ensured seamless communication between various departments by serving as a key liaison for all matters related to physical security and access control issues.
Developed strong relationships with local law enforcement agencies, fostering cooperation and mutual support during critical incidents.
Increased awareness of security protocols by designing and delivering comprehensive training programs for personnel.
Oversaw background checks on new hires, ensuring that personnel met stringent security requirements before being granted access to sensitive information or resources.
Managed a team of security professionals, providing training and mentorship to ensure consistently high performance levels.
Streamlined security processes for improved efficiency, utilizing advanced technology tools and software.
Reduced false alarms through careful analysis of alarm systems, adjusting settings for optimal performance.
Collaborated with interagency partners for better information sharing and coordinated responses to potential threats.
Conducted in-depth investigations into potential breaches, identifying vulnerabilities and implementing corrective actions.
Supervised security personnel during high-profile events, ensuring compliance with safety protocols.
Conducted risk assessments to identify vulnerabilities and recommend preventive measures.
Analyzed incident reports to improve security procedures and reduce potential threats.
Managed access control systems, ensuring only authorized personnel entered sensitive areas.
Led investigations into security breaches, documenting findings and recommending corrective actions.
Facilitated communication between departments to streamline security operations and enhance efficiency.
Managed classified information systems, ensuring compliance with federal regulations and maintaining data integrity.

Summary

Overview

Work History

Active Duty Sailor

Education

Human Resources Management

Skills

Accomplishments

Certification

Timeline

Active Duty Sailor

Human Resources Management

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