Summary
Overview
Work History
Education
Skills
Timeline
Generic
SAMIKSHA PATEL

SAMIKSHA PATEL

Cherry Hill

Summary

Dynamic and detail-oriented professional with extensive experience at St. Mary's Center for Rehabilitation & Health Care. Proven expertise in patient chart maintenance and appointment scheduling, complemented by exceptional customer service skills. Adept at enhancing office productivity and ensuring HIPAA compliance while fostering strong relationships with healthcare personnel.

Overview

17
17
years of professional experience

Work History

Unit Secretary

St. Mary's Center for Rehabilitation & Health Care
07.2023 - Current
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical charts for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Scheduled appointments and maintained patient flow.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office logistics by scheduling appointments, maintaining files and setting up transports with transport company..
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • managed inventory and restocked clerical spaces.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed incoming calls and directed to appropriate department.

Receptionist Part Time

Stmary's Center for Rehabilitation and Health Care
01.2009 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Responded to inquiries from callers seeking information.

Senior Activities Coordinator

St. Mary's Center for Rehabilitation and Health Care
01.2009 - 06.2023
  • Coordinated, planned, developed and implemented activities designed to enrich lives of sub acute rehab, LTC Nursing Home and independent living residents.
  • transported residents to and from activities for cultural and recreational participation and safely transported residents to and from locations.
  • Developed and implemented themes and activities for senior elderly patients.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Maintained and ordered supplies for activities.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • maintained professionalism and service quality.
  • independently handle common issues and maintain strict safety standards.
  • followed in service policies, safety requirements and specifics of activities.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
  • Skilled at working independently and collaboratively in a team environment.
  • Coordinated supply orders, storage and distribution for program.

Customer Service Cashier

Dunkin' Donuts
07.2008 - 04.2009
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Processed customer orders and accurately handled payment transactions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Bachelor of Science - Food And Nutrition

Mahraja Syaji Rao University
Gujarat, India
08-2003

GED -

Rosary School
Gujarat, India
04-1998

Skills

  • Nursing unit operations
  • Patient chart maintenance
  • Follow-up appointment scheduling
  • Nursing station operations
  • Telephone reception
  • Patient records maintenance
  • Unit secretary training
  • Appointment scheduling
  • Patient appointment coordination
  • HIPAA compliance
  • Call light responses
  • Electronic recordkeeping
  • Insurance verification
  • Appointment setting
  • Professional telephone etiquette
  • Customer service
  • Incoming call management

Timeline

Unit Secretary

St. Mary's Center for Rehabilitation & Health Care
07.2023 - Current

Receptionist Part Time

Stmary's Center for Rehabilitation and Health Care
01.2009 - Current

Senior Activities Coordinator

St. Mary's Center for Rehabilitation and Health Care
01.2009 - 06.2023

Customer Service Cashier

Dunkin' Donuts
07.2008 - 04.2009

Bachelor of Science - Food And Nutrition

Mahraja Syaji Rao University

GED -

Rosary School

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