Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Samil Francois

Summary

Experienced with inventory management, visual merchandising, and sales strategies to optimize product placement and customer engagement. Utilizes collaborative techniques to ensure cohesive team efforts and store success. Track record of effectively analyzing market trends and customer preferences to drive sales growth.

Professional production specialist prepared for this role. Valued for reliability, adaptability, and teamwork in dynamic environments. Skilled in inventory management, equipment operation, and quality control. Known for strong collaboration and consistent achievement of productivity goals.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

2026
2026
years of professional experience

Work History

Production Worker

Martins Famous Potato Rolls and Bread
05.2024 - 05.2025
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Played key role in achieving production targets, consistently meeting daily quotas.
  • Facilitated training for junior production workers, improving overall team skill levels.
  • Supported new staff, facilitating quicker adaptation to production environment.
  • Fostered culture of continuous improvement by suggesting process enhancements.

Merchandiser

Coca-Cola United
07.2022 - 07.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.

Team Member

Crunch Fitness
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Produce clerk

Sam’s Club
03.2022 - 07.2022
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Produce clerk

Publix
08.2021 - 01.2022
  • Managed inventory and stocking products in a variety of the departments on a day-to-day basis
  • Maintained quality product levels while upholding outstanding customer service at the counter
  • Organized, unloaded deliveries as needed, stocking cases and coolers with products
  • Maintained quality and safety duties include receiving, inspecting, and storing products
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.

Customer service representative

Continuum global solutions
05.2021 - 07.2021
  • Provide inbound and outbound service offerings across voice (calls, interactive voice response) and non-voice (SMS, chat, social networks, and email) segments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Stocking Team Associate

Walmart
01.2021 - 04.2021
  • Maintaining inventory accuracy by binning and picking merchandise, bin audits, working inventory exceptions and correcting shelf capacities
  • Ensure proper execution of customer inventory flow process, maintenance of backroom standards, the correct processing of freight, and the readiness of backroom for incoming freight.
  • Provide customer service by acknowledging the customer before answering inquires and assisting with purchasing decisions.
  • Completing work assignments by priority by collaborating with store managers, co-workers, customers, and other business partners.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.

Team Leader

Lowes Warehouse
06.2020 - 08.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Grocery Clerk

Publix
10.2017 - 04.2019
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.

Team member

Maple Street
10.2016 - 08.2017
  • Created and organized cooking tasks such as making, biscuits, grilling and frying items with quality.
  • Prepped food and worked the deli, washed dishes, and served as a barista.
  • Managed orders while welcoming guests and providing excellent customer service.

Team member

Dominos
04.2016 - 10.2016
  • Handled cost controls, inventory control, cash control and customer relations.
  • Followed all company policies and procedures 100% of the time while providing great customer service.
  • Oversaw food management, work to a schedule and adhered to professional standards in the environment.

Education

No Degree - Management

Valdosta State University
Valdosta, GA

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Pallet jack proficiency
  • Material handling expertise
  • Logistics coordination
  • Product packaging management
  • Manufacturing assembly expertise
  • Attention to detail
  • Problem-solving
  • Self-motivated and disciplined
  • Forklift operation
  • Customer service

Interests

  • Enjoy participating in workouts for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • Documenting and sharing travel experiences
  • Youth Development Programs
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Passionate about balancing physical health with mental and emotional wellness
  • Video Gaming
  • Outdoor Recreation
  • Photography
  • Music
  • Gym Workouts
  • Blogging/Vlogging

Timeline

Production Worker

Martins Famous Potato Rolls and Bread
05.2024 - 05.2025

Merchandiser

Coca-Cola United
07.2022 - 07.2023

Produce clerk

Sam’s Club
03.2022 - 07.2022

Produce clerk

Publix
08.2021 - 01.2022

Customer service representative

Continuum global solutions
05.2021 - 07.2021

Stocking Team Associate

Walmart
01.2021 - 04.2021

Team Leader

Lowes Warehouse
06.2020 - 08.2020

Grocery Clerk

Publix
10.2017 - 04.2019

Team member

Maple Street
10.2016 - 08.2017

Team member

Dominos
04.2016 - 10.2016

Team Member

Crunch Fitness

No Degree - Management

Valdosta State University

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Samil Francois