Amanda Nicholes
Orem
Summary
Tech-savvy professional specializing in support for medical teams and physicians. Expertise in Medical Billing and Coding, alongside proficiency in Health Information Technology (HIT). Detail-oriented with a strong focus on maintaining comprehensive patient record data, supporting office team members, and providing excellent customer service to our patients and customers.
Overview
25
25
years of professional experience
Work History
Dispatcher
Quick Quality Plumbing
American Fork
05.2024 - 12.2024
- Answered customer inquiries and provided accurate information regarding our services.
- Assisted customers with appointment scheduling, ordering, billing, and technical support.
- Generated and processed invoices in accordance with billing cycles.
Customer Service Representative
Any Hour Plumbing
Orem
04.2019 - 06.2023
- Developed positive relationships with customers through friendly interactions and quality customer service.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Worked closely with team members to ensure quality and punctuality with plumbing appointments.
Customer Service
Multiple Employers
01.2000 - 04.2019
- I have provided exceptional customer service in a variety of positions throughout my adult life, retaining multiple skills including, but not limited to: Team building, conflict resolution, office management, billing, information technology, rapport building, problem solving, time management, and sales.
Education
Health Information Technology Certification -
University of Phoenix
05-2025
Medical Billing And Coding Certification -
University of Pheonix
08-2024
High School Diploma -
American Fork High School
Skills
- Medical billing and coding expertise
- ICD-10, CPT, and HCPCS proficiency
- Medical terminology and anatomy knowledge
- Data analysis for coding and IT tasks
- Familiar with various billing software to streamline billing processes
- Communication skills (written and verbal)
- Organizational and time management skills
- Problem-solving abilities
- Teamwork skills
- Customer service skills
References
References available upon request.
Timeline
Dispatcher
Quick Quality Plumbing
05.2024 - 12.2024
Customer Service Representative
Any Hour Plumbing
04.2019 - 06.2023
Customer Service
Multiple Employers
01.2000 - 04.2019
Health Information Technology Certification -
University of Phoenix
Medical Billing And Coding Certification -
University of Pheonix
High School Diploma -
American Fork High School
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