Microsoft
Hi, I’m
Samina Adella Akhtar
Las Vegas,NV
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
20
years of professional experience
1
Certification
Work History
Goodwill StoreLas Vegas, NV
Customer Service Supervisor
08.2025 - Current
Job overview
- Supervised daily operations, ensuring high-quality customer service standards were met consistently.
- Trained and mentored new staff, promoting strong team dynamics and service excellence.
- Implemented process improvements, enhancing efficiency in customer issue resolution workflows.
- Monitored performance metrics, identifying trends to optimize team productivity and service delivery.
- Analyzed customer feedback data, driving strategic initiatives to enhance overall customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
WalmartReno, NV
Customer Service Leader
01.2024 - 02.2025
Job overview
- Assist customers with returns and exchanges.
- Be fast-paced and people-friendly in cashiering.
- Do all end-of-night claims, pull tills, and add to the system.
- Help customers as needed with any and all needs.
- Supervised customer service team to enhance operational efficiency and improve customer satisfaction.
- Resolved escalated customer issues, ensuring prompt and effective solutions to maintain loyalty.
Legacy CareReno, NV
Caregiver
05.2017 - 01.2024
Job overview
- Coordinated transportation and scheduling for medical appointments and social activities.
- Implemented strategies to enhance client comfort and well-being during care sessions.
- Fostered positive relationships with clients, families, and multidisciplinary teams for optimal care outcomes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Clean wounds, change dressings, help with bathing, and clothing.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided compassionate care and support to clients in daily living activities.
- Assisted with medication management and adherence to healthcare plans.
The Cheesecake FactoryReno/Las Vegas, NV
Master Culinarian
10.2013 - 08.2018
Job overview
- In charge of all back-of-house training.
- Present all food to the right standards.
- Experienced in prep, sauces, meat slicer, and salad prep.
- Experienced on flat top, grill, 8-star stove, pasta station, and making salads top tier.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
I.C.D.A. Charter HighschoolReno, NV
High School Diploma
05.2007
University Overview
- Honoree of highest GPA in my class
- Awarded Certificate from the Latino Convention
- Graduated one year early, with some prerequisites for collage
- Millennium Scholarship Recipient
- 3.8 GPA
Skills
- Fast learner with ambition to gain knowledge in all areas of work
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Training and mentoring
- Customer relations
- Training programs
- Cross-functional collaboration
- Staff assignments and supervision
- Customer service management
Certification
- Certified Master Culinarian, The Cheesecake Factory - 3 years
Timeline
Customer Service Supervisor
Goodwill Store
08.2025 - Current
Customer Service Leader
Walmart
01.2024 - 02.2025
Caregiver
Legacy Care
05.2017 - 01.2024
Master Culinarian
The Cheesecake Factory
10.2013 - 08.2018
I.C.D.A. Charter Highschool
High School Diploma
AWARDS
Master Culinarian
Accomplishments
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Completed manager training program.
- Trained and mentored 20+ employees.
- Drove record-high sales that elevated the store's ranking in the company.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementPersonal development programsWork from home optionAffiliations
- N/a
Software
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
Cooking, Customer service, team player, and management.