Samina Anni
Queens,NY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Retail Pharmacy Manager
Hillside Pharmacy
New York, New York
02.2019 - Current
- Implemented policies and procedures related to medication storage, security, record-keeping, sanitation.
- Prepared weekly reports on pharmacy activities for senior management review.
- Participated in professional development seminars to stay up-to-date on industry trends.
- Handled administrative tasks such as filing documents and creating purchase orders.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Airport Passenger Service Agent
WFS Worldwide Flight Services
New York, New York
10.2017 - 12.2018
- Resolved customer complaints regarding flight delays or cancellations.
- Monitored passenger activities at the gate area prior to departure.
- Assisted disabled passengers during boarding, deplaning, and connecting flights.
- Coordinated ground transportation services for arriving and departing passengers.
- Ensured compliance with safety regulations and airline policies.
- Handled lost baggage claims and ensured timely delivery of items to passengers.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Library Assistant
Queens Library
New York, New York
12.2015 - 07.2018
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Researched information related to patron inquiries using print resources or online databases.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
- Instructed patrons on using reference sources, card catalogs and automated information systems.
Education
BBA - Business Administration And Management
Northern University
Dhaka08-2014
Skills
- Customer relations
- Empathy and patience
- Hospitality and accommodation
- Quality assurance controls
- Customer satisfaction measurement
- Microsoft PowerPoint
- Report generation
- Retail sales customer service
- Information security
- Effective communication
Languages
English
Full Professional
bangla
Full Professional
Urdu
Full Professional
Timeline
Retail Pharmacy Manager
Hillside Pharmacy
02.2019 - Current
Airport Passenger Service Agent
WFS Worldwide Flight Services
10.2017 - 12.2018
Library Assistant
Queens Library
12.2015 - 07.2018
BBA - Business Administration And Management
Northern University
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