Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Samina Cruz

Omaha,NE

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

6
6
years of professional experience

Work History

Bartender

Yupps Karaoke and Night Club
11.2024 - 07.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender and Server

Catch 22 Bar & Grill
09.2024 - 02.2025
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender Supervisor

Olive Garden
03.2019 - 11.2024
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.

Education

Grapevine High School
Grapevine, TX

Associate of Applied Science - Medical Assistant

PCI Health Training Center
Dallas, TX
06-2009

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Patience and tolerance
  • Clear and effective communication
  • Customer service expertise
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Service-oriented mindset
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • Team training and development
  • Inventory
  • Ordering bar supplies
  • Fluency in Spanish and English
  • Organizational growth

Languages

English
Full Professional
Hindi
Native or Bilingual
Spanish
Professional Working

Timeline

Bartender

Yupps Karaoke and Night Club
11.2024 - 07.2025

Bartender and Server

Catch 22 Bar & Grill
09.2024 - 02.2025

Bartender Supervisor

Olive Garden
03.2019 - 11.2024

Grapevine High School

Associate of Applied Science - Medical Assistant

PCI Health Training Center

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Samina Cruz