Samina Edmond
Troy,NY
Summary
Experienced with coordinating and optimizing administrative functions to support business operations. Utilizes effective communication and organizational skills to enhance workflow and productivity. Knowledge of implementing process improvements and managing cross-functional teams.
Overview
13
13
years of professional experience
Work History
Senior Administrator/Customer Service – Appeals
MAXIMUS
03.2017 - Current
- Utilized problem solving skills to assist consumer
- Research account to determine eligibility for new enrollment start date
- Conducted outbound calls to consumer to update their applications
- Manage multiple spreadsheet
- Assist with inbound calls
- Communicate with co-workers, supervisor, and mangers to make sure appeals are closed timely
- Complete multiple tasks at once
- Assisted management with updating and correcting new work instructions
- Processed appeals for clients by reviewing documentation and determining eligibility based on regulations.
- Educated clients on NYSOH policies and procedures to ensure understanding of their rights and options.
Cashier/Cook
Taco Bell
07.2015 - 09.2016
- Operated cash register to process customer transactions efficiently and accurately.
- Prepared food items according to company standards to ensure quality and presentation.
Cashier/Cook
McDonalds
06.2013 - 03.2014
- Maintained cleanliness of work areas to comply with health and safety regulations.
- Assisted in inventory management by restocking supplies and notifying management of shortages.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Albany High School
08.2012
Skills
- Office management
- Process improvements
- Recordkeeping requirements
- Systems management
- Process updates
- Recordkeeping expertise
Timeline
Senior Administrator/Customer Service – Appeals
MAXIMUS
03.2017 - Current
Cashier/Cook
Taco Bell
07.2015 - 09.2016
Cashier/Cook
McDonalds
06.2013 - 03.2014
High School Diploma -
Albany High School