Samina Mojadad
Aliso Viejo,CA
Summary
Business Systems Analyst with 5+ years of experience supporting enterprise applications, SQL-based analysis, ERP systems, and large-scale data integrations. Strong background in Microsoft Dynamics 365 Finance & Operations, workflow automation, and cross-platform migrations across Microsoft 365, AWS, and internal applications. Experienced in leading requirements gathering, troubleshooting complex system issues, supporting Agile delivery teams, and driving improvements in data accuracy, process efficiency, and system reliability. Skilled in API integrations, user adoption, and coordinating cross-functional stakeholders in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Business System Analyst III
Glidewell Dental Laboratories
Irvine, California
07.2022 - 08.2025
- Executed complex SQL queries and scripts within SSMS to validate critical operational data, metrics, and support data-driven decision-making.
- Orchestrated data synchronization processes to align variant cases across distributed lab environments, ensuring centralized data consistency and integrity.
- Implemented strict data validation protocols for product case records, proactively identifying discrepancies to maintain high-quality data standards.
- Spearheaded enterprise-wide data migrations (Box and Google Workspace to SharePoint Online), gathering end-user requirements and configuring automated workflows to ensure zero data loss during transition.
- Facilitated the cloud transformation of legacy applications (GoShip to QTrack), managing user provisioning strategies and data mapping to ensure a seamless cutover.
- Partnered with development teams to drive the ERP migration from Great Plains to Dynamics 365 F&O, utilizing Agile methodologies (Jira/Confluence) to track user stories, bugs, and deployment tasks.
- Championed a Lean process improvement initiative to analyze system bottlenecks, successfully identifying repetitive tasks and deploying automation solutions to reduce manual effort.
- Conducted Root Cause Analysis (RCA) on Dynamics 365 integration failures, collaborating with development to implement permanent code fixes that optimized case submission success rates.
- Managed third-party application integrations via REST APIs and configured Single Sign-On (SSO) solutions to enhance system security and user accessibility.
- Served as the primary liaison between business stakeholders and technical teams, translating complex business requirements into actionable technical specifications.
- Analyzed incident trends in ServiceNow/ ITSM to identify systemic issues, translating findings into prioritized User Stories and Epics for future system enhancements.
- Oversaw IT Governance and Administration for the Microsoft 365 ecosystem (Azure AD, Exchange, SharePoint), ensuring compliance with security policies and efficient license management.
Production Support Engineer
Taco Bell (Robert Half Contract)
Irvine, California
06.2021 - 07.2022
- Managed product and pricing data integrity for 7,600+ nationwide locations, ensuring accurate menu synchronization across Kiosks, NextGen POS, and third-party delivery platforms (DoorDash, Uber Eats, GrubHub).
- Performed middleware database analysis using MySQL and DBeaver to configure parameters for new store onboarding and ownership transfers, ensuring seamless data setups for franchise operations.
- Monitored critical data pipelines using AWS (Lambda, Step Functions, SQS, S3) and Talend, proactively identifying and resolving upstream data flow errors to prevent service disruptions.
- Developed an automated Python script to compare Staging vs. Production JSON menu files, replacing manual checks and significantly accelerating the product validation testing process.
- Executed comprehensive API testing using Postman to validate integration logic between internal menu systems and external delivery channels, ensuring robust error handling.
- Collaborated within an Agile/Scrum framework, partnering with developers and data management teams to define requirements for Menu Middleware enhancements and resolve pricing discrepancies.
IT Support Engineer
Luna Sciences Corporation
Irvine, CA
03.2014 - 10.2020
- Administered the Salesforce CRM platform, managing user roles, configuring custom fields, and generating sales reports to support business tracking and event management.
- Leveraged Jira and Confluence to document project requirements and track team deliverables, establishing early best practices for Agile task management and collaboration.
- Managed Windows Server and SQL Database environments, performing routine optimizations and configuration updates to ensure high system availability for business users.
- Conducted security risk assessments using tools like Nessus and Wireshark, analyzing network traffic patterns to identify vulnerabilities and recommend infrastructure improvements.
- Implemented data security protocols, including host-based firewalls and secure WLAN configurations, to ensure compliance with internal data governance standards.
- Performed root cause analysis on complex network and software issues, documenting technical resolutions to build a knowledge base for reducing recurring incidents.
Education
Master of Science - Information Technology - Data Analytics
California Lutheran University (CLU)
Thousand Oaks, CA08.2020
Bachelor of Science - Computer Engineering - Hardware
Azad Qazvin University (QIAU)
Qazvin, Iran06.2011
Skills
- SQL Server Management Studio (SSMS)
- MySQL
- DBeaver
- T-SQL
- Hadoop
- Power BI
- R
- Microsoft Dynamics 365 (F&O)
- Microsoft Office 365
- SharePoint Online/ Exchange Admin
- Salesforce
- ServiceNow/ ITSM
- Confluence/ Jira
- AWS (S3, Lambda, Step Functions)
- Azure AD
- REST APIs
- Postman/ Studio 3T
- JSON
- Agile/Scrum
- SDLC
- Root Cause Analysis
- UAT
- Business Process Automation (BPA)
- Windows Server
- Active Directory
- PowerShell
Timeline
Business System Analyst III
Glidewell Dental Laboratories
07.2022 - 08.2025
Production Support Engineer
Taco Bell (Robert Half Contract)
06.2021 - 07.2022
IT Support Engineer
Luna Sciences Corporation
03.2014 - 10.2020
Master of Science - Information Technology - Data Analytics
California Lutheran University (CLU)
Bachelor of Science - Computer Engineering - Hardware
Azad Qazvin University (QIAU)