Samina Sorouri
Aliso Viejo,CA
Summary
Dynamic and results-driven professional with over three years of experience in customer service, sales, and operational support within fast-paced automotive environments, complemented by ongoing studies in Accounting and Finance. Expertise in managing detailed financial processes, data entry, and transaction coordination ensures accuracy and efficiency in all tasks. A strong foundation in dealership operations and cross-departmental communication fosters the ability to thrive under pressure while maintaining exceptional attention to detail. Committed to driving organizational success through analytical problem-solving, precision in accounting tasks, and a proactive, team-oriented approach.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mercedes-Benz of Foothill Ranch
12.2023 - Current
- Ensure client satisfaction with timely, professional service, boosting customer retention.
- Coordinate appointments and inquiries, enhancing scheduling efficiency.
- Collaborate with departments to resolve issues, improving service delivery.
- Maintain client follow-ups, fostering strong customer relationships.
- Drive improvements in customer experience through proactive problem-solving.
Sales Associate – Women’s Designer Department
Nordstrom Inc
08.2023 - 11.2023
- Consistently met sales targets through personalized fashion advice and trend awareness.
- Enhanced customer satisfaction by delivering tailored recommendations in designer fashion.
- Ensured inventory accuracy and maintained brand standards in merchandising.
- Applied expert fashion knowledge to boost sales and customer engagement.
- Contributed to a seamless shopping experience, positively impacting store reputation.
Front Desk Receptionist
Allameh Medical Corporation
11.2022 - 06.2023
- Coordinate patient intake and appointments, enhancing efficiency in a dynamic setting.
- Manage insurance verification, ensuring accuracy and timely processing.
- Balance administrative tasks with patient interaction, fostering a supportive environment.
Key Holder
Abercrombie & Fitch / Hollister Co.
01.2022 - 11.2022
- Led store closing, managed operations, sent sales reports to corporate, ensuring seamless transitions.
- Promoted to shift lead in 3 months for exceptional leadership and performance.
- Tracked daily sales, prepared profit analyses, enhancing store performance evaluation.
- Supervised team, delegated tasks, resolved customer issues, maintaining operational efficiency.
Education
Associate of Science - Accounting & Finance
Saddleback College
Mission Viejo, CA12-2025
Associate Degrees - Communication Studies
Saddleback College
Mission Viejo, CA12.2024
High School Diploma - undefined
Capistrano Valley High School
Mission Viejo, CA12.2022
Skills
- Financial Reporting
- Problem Solving
- Analytical Thinking
- Journal entries
- Microsoft office
- Time management abilities
- Multitasking and organization
- Basic accounting
- Teamwork and collaboration
- Attention to detail
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Customer Service Representative
Mercedes-Benz of Foothill Ranch
12.2023 - Current
Sales Associate – Women’s Designer Department
Nordstrom Inc
08.2023 - 11.2023
Front Desk Receptionist
Allameh Medical Corporation
11.2022 - 06.2023
Key Holder
Abercrombie & Fitch / Hollister Co.
01.2022 - 11.2022
High School Diploma - undefined
Capistrano Valley High School
Associate of Science - Accounting & Finance
Saddleback College
Associate Degrees - Communication Studies
Saddleback College
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