Summary
Overview
Work History
Education
Skills
Languages
Additional Information - Volunteer Experience
Timeline
Generic

SAMIR MARTINEZ DEL CID

KALAMAZOO,US

Summary

Youth Specialist with over 5 years of diverse experience in personal development, customer service, and logistics, known for enhancing youth engagement and communication skills. Bilingual and proficient in leadership, time management, and computer literacy, adept at fostering positive relationships and ensuring efficient operations. Committed to leveraging expertise to create impactful youth programs and seamless client interactions. Responsive and adaptable Youth Specialist bringing solid background in individual assessments, support planning, and intervention delivery. Meets needs of diverse youth with individualized assistance. Reliable Youth Specialist bringing extensive experience helping kids. Familiar with providing both personal support and leading group sessions. Strong planning and problem solving abilities developed over extensive record. Seasoned Youth Specialist proficient in updating documentation, producing reports, and tracking progress. Meticulous and methodical team player carefully maintaining constant progress through tireless oversight.

Overview

6
6
years of professional experience

Work History

YOUTH SPECIALIST

Let's Talk About It DHHS
Kalamazoo
07.2024 - 08.2025
  • Guided youth in personal development, fostering resilience and growth.
  • Implemented programs enhancing youth engagement and participation.
  • Collaborated with teams to address behavioral challenges effectively.
  • Facilitated workshops leading to improved communication skills.
  • Monitored progress, resulting in positive behavioral changes.
  • Assessed youth needs through comprehensive evaluations, enabling targeted interventions that addressed specific challenges effectively.
  • Facilitated interdisciplinary meetings to align on youth program goals, enhancing team cohesion and ensuring effective implementation of initiatives.

FRONT DESK AND APPOINTMENT MEETINGS

Kalamazoo Valley Comunity College
Kalamazoo
07.2023 - 06.2024
  • Manage front desk, improving visitor experience and reducing wait times by optimizing scheduling.
  • Enhance client satisfaction through efficient service and prompt issue resolution.
  • Foster a welcoming environment by addressing inquiries with effective communication.
  • Support team efforts by facilitating inter-departmental coordination.
  • Ensure seamless operations with proactive problem-solving and positive feedback.

VOLUNTEER TRANSLATE SPANISH AND ENGLISH ESL

Plainwell High School
Plainwell, MI
03.2022 - 09.2023
  • Facilitated communication between Spanish-speaking and English-speaking students, enhancing understanding and fostering a collaborative learning environment.
  • Developed tailored lesson materials for ESL students, leading to noticeable improvements in language proficiency and engagement.
  • Assessed student progress through regular evaluations, enabling targeted interventions that supported individual learning needs.

PACKAGE HANDLER

Fedex Ground
Kalamazoo, MI
09.2022 - 07.2023
  • Provided exceptional customer service to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Trained new servers on menu offerings and service standards.
  • Assisted in resolving customer complaints to maintain satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.

SHIFT MANAGER

Popeyes Chicken
Kalamazoo, MI
05.2020 - 03.2022
  • Delivered exceptional customer service by prioritizing empathy and clear communication.
  • Processed customer transactions accurately in high-traffic retail environments.
  • Resolved conflicts between employees and customers through understanding and politeness.
  • Managed cash register operations to maintain a friendly service atmosphere.
  • Set an example for the team by demonstrating professionalism in diverse situations.
  • Reinforced commitment to outstanding service through consistent training and support.

Server

Los Amigos Mexican Restaurant
Kalamazoo, Michigan
02.2019 - 03.2020
  • Provided exceptional customer service to enhance dining experience.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in resolving customer complaints to maintain satisfaction.
  • Trained new servers on menu offerings and service standards.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.

Education

AVIATION MANAGEMENT AND OPERATIONS -

Western Michigan University
Kalamazoo
09.2025

Skills

  • Customer service
  • Restaurant experience
  • Communication skills
  • Food service
  • Time management
  • Computer literacy
  • Microsoft Excel
  • Bilingual
  • Leadership
  • Youth development
  • Program implementation
  • Client management
  • Front desk operations
  • ESL instruction
  • Skill building
  • Youth advocacy

Languages

  • Spanish, Native
  • English, Highly proficient

Additional Information - Volunteer Experience

Plainwell High School, Volunteered at Plainwell High School, contributing to various school activities and events.

Timeline

YOUTH SPECIALIST

Let's Talk About It DHHS
07.2024 - 08.2025

FRONT DESK AND APPOINTMENT MEETINGS

Kalamazoo Valley Comunity College
07.2023 - 06.2024

PACKAGE HANDLER

Fedex Ground
09.2022 - 07.2023

VOLUNTEER TRANSLATE SPANISH AND ENGLISH ESL

Plainwell High School
03.2022 - 09.2023

SHIFT MANAGER

Popeyes Chicken
05.2020 - 03.2022

Server

Los Amigos Mexican Restaurant
02.2019 - 03.2020

AVIATION MANAGEMENT AND OPERATIONS -

Western Michigan University

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