Samir Omair
Aurora,CO
Summary
Dynamic and results-driven professional with a strong foundation in Information Systems Management and a proven track record of excellence across diverse roles. Highly adept at leveraging technical expertise in data analysis, process optimization, and reporting to deliver impactful business solutions. Known for exceptional adaptability, a proactive work ethic, and outstanding interpersonal skills, excelling both independently and in team-driven environments.
Skilled in utilizing advanced tools such as Python, SQL, and data visualization platforms to streamline operations and drive informed decision-making. Experienced in customer service, multitasking, and time management, with a commitment to creating positive and memorable experiences for clients and stakeholders. Thrives under pressure, demonstrating the ability to adapt to challenges while enhancing organizational efficiency and brand value.
Eager to take on new challenges and deliver innovative solutions that align with organizational goals. A dedicated professional with a passion for continuous learning and a history of exceeding expectations, making a meaningful impact in every role.
Overview
7
7
years of professional experience
Work History
ESR Advance Facility, I Analyst
Carrington Mortgage
11.2024 - Current
- Analyzed market trends by conducting thorough data research.
- Gathered and interpreted data, supporting decision-making processes across departments.
- Utilized statistical software to interpret large data sets.
- Generated reports with visualizations, enhancing stakeholders' understanding of complex data.
- Reconciled and reported service fees, advances, and recovery activity for servicing portfolios, ensuring compliance with investor guidelines and regulatory standards.
- Utilized advanced Excel skills to create, distribute, and analyze daily, weekly, and monthly financial reports for internal and external stakeholders.
- Streamlined data management processes and ensured accuracy to support timely remittances and adherence to agency-specific requirements.
- Monitored and managed bank account activity, including PI, Corporate, and Escrow advances, maintaining compliance with Reg. AB standards and agency guidelines.
- Facilitated advance facility transfers, wires, funding, and repayment requests, optimizing financial operations and enhancing cash flow efficiency.
- Leveraged information systems expertise to enhance reporting tools and contribute to process improvements, aligning operations with best practices in mortgage servicing.
Customer Service Representative
Autowashco
08.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Security Officer Supervisor
Securitas Security Services USA
08.2023 - 08.2024
- Led post-incident analysis to identify root causes and corrective actions.
- Designed scalable database solutions to enhance data retrieval times.
- Managed incident response with Splunk for faster threat detection.
- Analyzed risk data with NIST framework for comprehensive coverage.
- Evaluated security threats and devised strategies for mitigation.
- Conducted regular audits of security systems and procedures, identifying gaps and implementing advanced solutions to safeguard assets and personnel.
- Utilized advanced technical skills to integrate information systems solutions into security operations, streamlining processes and enhancing data accuracy.
- Provided detailed reports and actionable recommendations to management, leveraging analytical tools to drive informed decision-making.
CMMS Data Administrator
JSM & Associates, LLC
01.2022 - 02.2023
- Accurately managed and ensured timely entry of data into Fiix Preventative Maintenance Modules, supporting effective asset management and maintenance scheduling.
- Leveraged knowledge in SQL, Oracle, MySQL, MongoDB, and other database systems to analyze, maintain, and optimize data integrity within Computerized Maintenance Management Systems (CMMS).
- Conducted periodic reviews and tracked key performance indicators (KPIs), ensuring contract compliance and delivering actionable insights for performance improvement.
- Maintained and updated the Fiix database of assets, ensuring accurate record-keeping and facilitating efficient resource allocation.
- Generated and customized reports on scheduled timelines using Microsoft Word and Excel, employing advanced data manipulation techniques to meet management and contract requirements.
- Collaborated with a diverse group of stakeholders, including executives, managers, and subject matter experts, to streamline communication and improve data-driven decision-making.
- Demonstrated proficiency in EAM (Enterprise Asset Management) and CMMS software, applying analytical and problem-solving skills to troubleshoot issues and enhance operational efficiency.
- Utilized expertise in database software and tools to improve data accuracy, reporting efficiency, and system reliability.
- Applied organizational and time-management skills to meet defined deadlines, contributing to the successful execution of project deliverables.
- Showcased effective communication and a solutions-focused approach under pressure, addressing challenges to achieve optimal outcomes.
- Enhanced technical skills in information systems, database management, and analytics, directly supporting operational excellence and aligning with business objectives.
- Synchronized data from multiple sources using Talend, improving reporting accuracy.
- Led training programs using SQL Server, enhancing team proficiency in database management.
Manager
Gyros King
01.2019 - 03.2020
- Oversaw daily operations, ensuring exceptional food quality, service standards, and customer satisfaction by investigating and resolving complaints with a solutions-oriented approach.
- Designed and implemented comprehensive staff training programs to improve skills, enhance customer service, and uphold company values, leading to increased employee performance and retention.
- Hired, onboarded, and evaluated staff, fostering a collaborative team environment and addressing personnel issues through strategic conflict resolution and employee development plans.
- Conducted regular reviews of work procedures and operational processes, identifying opportunities to optimize service delivery, performance metrics, and workplace safety.
- Leveraged data analysis and reporting tools to monitor key performance indicators (KPIs) and implement actionable strategies for improving efficiency and profitability.
- Applied information systems knowledge to streamline scheduling, inventory management, and performance tracking using digital tools, reducing operational costs and improving decision-making accuracy.
- Spearheaded initiatives to enhance customer experience and operational workflows, increasing customer retention and contributing to year-over-year revenue growth.
- Demonstrated expertise in team leadership, data-driven decision-making, and operational optimization, positioning the restaurant as a top-performing establishment in the region.
Assistant Manager
Creative Learning Academy
08.2017 - 12.2018
- Monitor students' progress, and provide students and teachers
with assistance in resolving any problems.
- Recruit, hire, train, and evaluate primary and supplemental
staff, and recommend personnel actions for programs and services.
- Determine allocations of funds for staff, supplies, materials, and equipment, and authorize purchases.
Customer Service Representative
Home Depot
08.2017 - 07.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders,
cancel accounts, or obtain details of complaints.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Computer Information Systems
University of Colorado Denver
Denver, CO12-2024
High School Diploma -
Lotus School for Excellence
05.2019
Skills
- Database Management
- Proficient in SQL
- Data Conversion Specialist
- Data Validation Techniques
- Information Systems Management
- Data Programming
- Networking Proficiency
- Mediation Skills
- Strategic Decision Making
- Team Development
- Advanced Microsoft Office Skills
- Service Excellence
- Software Expertise
- Reliable & Trustworthy
- Leadership & Team Collaboration Proficient in Microsoft Office
- Excellent written and verbal communication skills
- Listening capacity, problem solving and flexibility
- Independent worker who has the ability to handle pressure without supervision
- Proficient in Python, SQL, data visualization tools, networking concepts, and business analytics
- Analytical thinking
- Time management
Languages
Arabic
Native or Bilingual
Timeline
ESR Advance Facility, I Analyst
Carrington Mortgage
11.2024 - Current
Customer Service Representative
Autowashco
08.2024 - 11.2024
Security Officer Supervisor
Securitas Security Services USA
08.2023 - 08.2024
CMMS Data Administrator
JSM & Associates, LLC
01.2022 - 02.2023
Manager
Gyros King
01.2019 - 03.2020
Assistant Manager
Creative Learning Academy
08.2017 - 12.2018
Customer Service Representative
Home Depot
08.2017 - 07.2018
High School Diploma -
Lotus School for Excellence
Bachelor of Science - Computer Information Systems
University of Colorado Denver
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