Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samirkumar Patel

Atlantic City,NJ

Summary

A gaming professional prepared to excel in fast-paced casino environment. Proven experience in managing table games, engaging with patrons, and adhering to stringent gaming standards. Collaborative team member focused on delivering results and adapting to dynamic needs. Skilled in game management and customer interaction, with reliable and flexible personality. Professional with deep experience in gaming industry, prepared for role of table games dealer. Adept at managing high-pressure environments with precise attention to game rules and regulations. Strong focus on team collaboration and achieving results, flexible with changing needs. Skilled in customer interaction, conflict resolution, and maintaining positive atmosphere on casino floor.

Overview

9
9
years of professional experience

Work History

Table Games Dealer

Tropicana Casino & Resort Atlantic City
Atlantic City, New Jersey
02.2025 - Current
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.

Sr. Manager

Sunset Inn
03.2016 - Current
  • Supervising daily operations to ensure a seamless guest experience, including check-ins, check-outs, and room assignments.
  • Managing staff schedules, training, and performance evaluations to maintain high service standards.
  • Oversaw housekeeping and maintenance teams to ensure cleanliness and upkeep of facilities.
  • Monitoring occupancy rates and implemented marketing strategies to maximize revenue and bookings.
  • Developing and maintaining budgets, managing expenses and ensuring profitability.
  • Respond promptly to guest concerns, resolving issues to ensure satisfaction and positive reviews.
  • Negotiating with vendors for supplies and services to maintain cost efficiency.
  • Ensuring compliance with health and safety regulations, fire codes, and local ordinances.
  • Used property management systems (e.g., POS, Cloudbeds) to manage reservations, payments, and reporting.
  • Analyzing market trends and adjusted pricing strategies to remain competitive in the industry.
  • Maintaining guest satisfaction by using platforms such as TripAdvisor, Expedia, Agoda, and Booking.com.
  • Reducing operational costs by implementing more efficient inventory and vendor management systems.
  • Successfully led a team of 12 employees, improving employee retention and productivity.

Supervisor

Zaffran Indian Restaurant
04.2018 - 11.2020
  • Ensure a high level of customer satisfaction by addressing customer concerns, resolving issues, and maintaining a positive dining experience. Monitoring food quality, presentation, and service to ensure they meet the restaurant’s standards. Collect and analyse customer feedback to identify areas for improvement and implement necessary changes.
  • Supervising the daily activities of restaurant staff, including servers, cooks, and cleaning staff. Train new Employees on restaurant policies, procedures, and customer service standards. Create and manage employee schedules, ensuring adequate coverage during peak hours and special events.
  • Supervising and managing inventory levels, including ordering and restocking supplies. Ensure compliance with health and safety regulations, as well as restaurant policies and procedures. Assist in budget planning and cost control to maximize profitability.
  • Oversee cash handling procedures, including managing cash registers, handling deposits, and ensuring accurate financial transactions. Analyse financial reports to identify areas where costs can be control and profits maximized.
  • Conducting regular meetings with staff to communicate expectations, updates, and address any concerns. Coordinating with kitchen staff, servers, and other departments to streamline restaurant operations. Encourage and motivate staff to deliver excellent customer service and achieve performance targets.
  • Addressing conflicts or issues among staff members and work to find effective solutions. Handling unexpected situations such as staff shortages or customer complaints with quick decision making.
  • Conducting regular inspections of dining area, kitchen, and restrooms to ensure cleanliness and adherence to hygiene standards. Ensure that staff follows the restaurant’s standard operating procedures and maintains a professional appearance.
  • Implement and promote special events or promotions to boost sales. Train staff on effective upselling techniques to increase average transaction values.
  • Provide regular reports to upper management on key performance indicators, sales trends, and operational issues.
  • Manage guest reservations and ensure efficient use of available seating. Coordinate and oversee special events or private functions hosted in the restaurant.

Education

MA (Master of Arts) - undefined

Maharaja Sayagi Rao University of Baroda
Baroda

BA (Bachelor Of Arts) - undefined

Maharaja Sayagi Rao University of Baroda
Baroda

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Patience and composure
  • Memory retention
  • Stress tolerance

Timeline

Table Games Dealer

Tropicana Casino & Resort Atlantic City
02.2025 - Current

Supervisor

Zaffran Indian Restaurant
04.2018 - 11.2020

Sr. Manager

Sunset Inn
03.2016 - Current

MA (Master of Arts) - undefined

Maharaja Sayagi Rao University of Baroda

BA (Bachelor Of Arts) - undefined

Maharaja Sayagi Rao University of Baroda

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