Samira ABDulkader
Summary
Personable and energetic individual with passion for creating welcoming environments. Possesses solid understanding of customer service principles and expertise in managing daily operations and inventory control. Committed to enhancing guest experiences and driving business growth through exceptional service and efficient management. Offering strong foundation in customer service and operational management. Brings ability to quickly grasp new concepts and apply practical skills in inventory management and team coordination. Ready to use and develop customer service and organizational skills in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fulfillment Operations Manager
RĀKO Coffee Roasters
10.2022 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Cafe Manager
RĀKO Coffee Roasters
07.2021 - 10.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Cafe Manager
Rare Bird Coffee Roasters
07.2019 - 03.2021
- Manage all employees including scheduling and addressing any employee needs or concerns
- Accurately and timely placing orders of all items and maintenance needed for the shop and respective equipment
- Conducted interviews of all potential employees including reaching out to references when necessary
- Interacting with current and reaching out to potential wholesale clients and addressing their needs
- Traveling to wholesale client locations to set up machines and train their respective staff members
- Creating and testing new menu items seasonally
- Developing new ideas to advertise certain menu items and or promotions on our social media
Pet Care Supervisor
Olde Towne Pet Resort
05.2021 - 04.2021
- Responsible for the safety of 40-60 dogs at any given time
- Interacting with clients and relaying any information about their pets as well as any information received to my colleagues
- Directing pet care staff to respective departments as well as delegating tasks and overseeing them to completion
Clerical
The Executive Search Group
03.2021 - 03.2021
Education
High School Diploma -
ANNANDALE HIGH SCHOOL
Annandale, VA06-2015
Skills
- Ability to lead a team efficiently
- Exceptional customer service skills
- Self-driven
- Quick learning
- Inquisitive
- Food safety compliance
- Foodservice
- Staff management
- Order management
Certification
Food Manager's Certification (CFPM)
Timeline
Fulfillment Operations Manager
RĀKO Coffee Roasters
10.2022 - 09.2023
Cafe Manager
RĀKO Coffee Roasters
07.2021 - 10.2023
Pet Care Supervisor
Olde Towne Pet Resort
05.2021 - 04.2021
Clerical
The Executive Search Group
03.2021 - 03.2021
Cafe Manager
Rare Bird Coffee Roasters
07.2019 - 03.2021
High School Diploma -
ANNANDALE HIGH SCHOOL
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