Samira Abu Hamidan
Houston,TX
Summary
Skilled in high volume environments, claims documentation, FDCPA compliance, and negotiation strategies that balance business needs with empathy and professionalism. Detail-oriented professional skilled in claims negotiation and customer service. Proven ability to manage high-volume claims and resolve disputes effectively, ensuring satisfaction and compliance with regulatory standards.
Overview
17
17
years of professional experience
Work History
Car Rental Claims and Insurance Recovery Specialist
First Financial Asset Management
11.2023 - 12.2025
- Managed high volume insurance recovery claims related to rental vehicle damage. Negotiated payments with insurance carriers, reviewed police reports and rental agreements, documented claims activity, and met productivity benchmarks.
- Maintained accurate records of all interactions and case progress updates.
- Collaborated with clients to identify recoverable funds from insurance carriers on their behalf.
- Negotiated settlements of claims disputes between clients and insurance companies.
Third Party Collections Specialist
LTD Financial Services
02.2023 - 08.2023
- Assisted consumers with delinquent accounts, negotiated settlements, maintained FDCPA compliance, and met monthly collection goals.
- Managed customer accounts to ensure timely payments and resolution of disputes.
- Communicated with clients to negotiate payment arrangements and settlements.
Collections Representative
ARS National Services
03.2021 - 10.2022
- Handled inbound and outbound calls, negotiated settlements, educated consumers on payment options, and resolved accounts professionally.
- Managed customer accounts to resolve outstanding payments and disputes.
- Communicated effectively with clients to negotiate payment arrangements.
- Educated clients on payment options and account details for clarity.
Customer Service Representative
GC Services
10.2008 - 06.2016
- Provided FedEx customer support, handled escalation calls, resolved conflicts, and multitasked in a high volume environment.
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer issues through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining a positive and professional demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Burges High School
El Paso, TXSkills
- FDCPA compliance expertise
- Investigation techniques
- Claims management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Community Involvement
Autism Awareness Advocate and member of Texas Parent to Parent program
Timeline
Car Rental Claims and Insurance Recovery Specialist
First Financial Asset Management
11.2023 - 12.2025
Third Party Collections Specialist
LTD Financial Services
02.2023 - 08.2023
Collections Representative
ARS National Services
03.2021 - 10.2022
Customer Service Representative
GC Services
10.2008 - 06.2016
High School Diploma -
Burges High School