Samira Baig
South San Francisco,CA
Summary
Dynamic Sales Executive with 18 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM (salesForce) data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Knowledgeable about training and mentoring employees to promote team and business success, Exception multitasking and project management skills. quick learner team work.
Overview
25
25
years of professional experience
Work History
Senior Sales & Operation Cargo Agent
Emirates Airlines
San Francisco, CA
11.2008 - Current
- Safety Performance Indicators (SPI) Export ULD Weight mismatch/discrepancy – Zero Tolerance Import & Export Handling Performance, Compliance to Emirates, Cargo Irregularities (Import/Export) including undelivered cargo SOPs/Standards including new release (CCLRs) oversee the cargo buildup monitoring GHA for shipment manifest and proper capturing. maintain billing and accounting monthly statistic.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Protected top-priority accounts by employing effective sales and marketing techniques.
Administrative Assistant
Menzies Aviation
South San Francisco, CA
02.2002 - 06.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Processed invoices and expenses facilitate on-time payment.
- Organized weekly staff meetings and logged minutes for corporate records.
Hotel Manager
Normandy Hotel
San Francisco, CA
03.2001 - 12.2004
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
Sales Clerk
WinCo Foods
Sacramento, CA
09.1998 - 02.2001
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Checked aisles for spills to complete quick clean-up.
- Completed regular cycle counts and inventory audits.
Education
No Degree - Hospitality
Regional Occupation Program San Mateo County
San Mateo, CANo Degree - Business Application
Regional Occupational Program
San Mateo, CASkills
- Business networking
- special products expertise
- Project oversight
- Product Portfolio Management
- Goals and performance
- Territory development
- Operations
- Lead Generation
- Sales strategy
- Order management
- Staff Management
- Product and service sales
- Quality assurance understanding
- Till counting
Timeline
Senior Sales & Operation Cargo Agent
Emirates Airlines
11.2008 - Current
Administrative Assistant
Menzies Aviation
02.2002 - 06.2007
Hotel Manager
Normandy Hotel
03.2001 - 12.2004
Sales Clerk
WinCo Foods
09.1998 - 02.2001
No Degree - Hospitality
Regional Occupation Program San Mateo County
No Degree - Business Application
Regional Occupational Program