Lubaale Joel
Outlet in charge/Barista
Summary
Experienced and service-driven hospitality professional with over 6 years of proven success as a Senior Waiter, Skilled Barista, and Outlet In-Charge in prestigious 5-star luxury hotel environments. Adept at delivering exceptional guest service to VIP clients, preparing high-quality specialty beverages, and overseeing smooth outlet operations with a focus on excellence and efficiency. Strong leadership in team coordination, staff training, inventory control, and maintaining brand standards. Recognized for professionalism, attention to detail, and the ability to create refined, personalized experiences that exceed guest expectations. Committed to upholding the highest levels of service, hygiene, and operational excellence in luxury settings.
Overview
6
6
years of professional experience
Work History
Outlet in charge/Barista
Wyndham Grand Doha West Bay Beach
07.2022 - Current
- Conduct training and supervise junior staff in compliance of hotel and outlet SOPs
- Handling opening and closing of the outlet
- Working closely with other departments in providing exceptional service to the guests
- Supervise lobby operations
- Conduct and supervise inventory of outlet food and nonfood supplies
- Conduct upselling and suggestive selling to maximize the profit of the outlet
- Knowledge in menu creation
- Proven ability to handle large customer volumes while staying organized and efficient
- Good at latte art
- Knowledge in commercial and specialty coffee
- Handling cash and all bill preparations
- Ordering and receiving of all products used in the outlet
- Handling guest complaint
- Knowledge in food and hygiene practice
- Certified food handler
Barista/Bartender
Sheraton Hotel
02.2021 - 05.2022
- Welcoming and greeting of customers with smile
- Taking customer order while following the company standards
- Making hot/cold coffees and other beverages
- Latte art
- Handling cash
- Handling customer complaints
- Ordering and receiving of products
- Doing stock inventory
- Knowledgeable in training of new staff
- Competitive research and analyze
Restaurant Waiter
Tick hotel Uganda
03.2020 - 01.2021
- Welcome guests with a warm, professional demeanor
- Present menus, offer recommendations, and take accurate food and beverage orders
- Provide detailed information about menu items, ingredients, and dietary options
- Serve food and beverages promptly and in accordance with service standards
- Ensure tables are properly set and cleaned before and after service
- Monitor guest satisfaction and respond promptly to any additional requests or concerns
- Upsell additional products when appropriate (e.g., beverages, desserts, promotions)
- Handle billing processes and ensure accurate transactions through POS systems
- Follow all health, hygiene, and safety regulations
- Coordinate with kitchen and bar staff to ensure smooth service flow
- Maintain knowledge of current promotions, specials, and hotel events
- Assist in training new staff and maintaining service consistency
- Handle guest complaints with professionalism and escalate issues when necessary
Coffee Bar Attendant
Café Javas
01.2019 - 02.2020
Education
Uganda Certificate of Education -
Uganda Advanced Certificate of Education - undefined
diploma in hospitality and hotel management - undefined
Skills
- Effective time management
- Culinary menu development
- Proficient in creating latte designs
- Proficient in specialty coffee
- Specialized in brewing techniques
- Instrument calibration
- Experienced with Micros Fidelio and Symphony
- Sales enhancement
- Hygienic food preparation
- Strategic problem resolution
- Expertise in table arrangement
Trainings Completed
- Essential Food Safety Training
- HACCP Training level 1
Awards
- Star of month, Wyndham Grand Doha West Bay Beach, 06/01/23
- Star of month, Wyndham Grand Doha West Bay Beach, 02/01/24
- Certificate of Appreciation for Outstanding efforts during FIFA world cup, 2022
- Certificate of participation during inter Wyndham football competition, 09/01/23
- Certificates of Appreciation for guest love champion, 02/01/24
- Certificates of Appreciation for guest love champion, 03/01/25
Timeline
Outlet in charge/Barista
Wyndham Grand Doha West Bay Beach
07.2022 - Current
Barista/Bartender
Sheraton Hotel
02.2021 - 05.2022
Restaurant Waiter
Tick hotel Uganda
03.2020 - 01.2021
Coffee Bar Attendant
Café Javas
01.2019 - 02.2020
Uganda Advanced Certificate of Education - undefined
diploma in hospitality and hotel management - undefined
Uganda Certificate of Education -
Similar Profiles
CRYSTAL CAGUETECRYSTAL CAGUETE
Spa Therapist at WYNDHAM DOHA WEST BAYSpa Therapist at WYNDHAM DOHA WEST BAY
Shameera WedageShameera Wedage
Assistant Director of Finance at Waldorf Astoria Doha West BayAssistant Director of Finance at Waldorf Astoria Doha West Bay
Christian Chase HaynesChristian Chase Haynes
Lead Massage Therapist at Wyndham Grand Clearwater BeachLead Massage Therapist at Wyndham Grand Clearwater Beach
JASEELMON ANJARAPPADJASEELMON ANJARAPPAD
Outlet In charge at Grand Hyatt DubaiOutlet In charge at Grand Hyatt Dubai
Rex HongRex Hong
Outlet In Charge at OMI GroupOutlet In Charge at OMI Group