Summary
Overview
Work History
Education
Skills
Websites
Trainings Completed
Awards
Timeline
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Lubaale Joel

Lubaale Joel

Outlet in charge/Barista

Summary

Experienced and service-driven hospitality professional with over 6 years of proven success as a Senior Waiter, Skilled Barista, and Outlet In-Charge in prestigious 5-star luxury hotel environments. Adept at delivering exceptional guest service to VIP clients, preparing high-quality specialty beverages, and overseeing smooth outlet operations with a focus on excellence and efficiency. Strong leadership in team coordination, staff training, inventory control, and maintaining brand standards. Recognized for professionalism, attention to detail, and the ability to create refined, personalized experiences that exceed guest expectations. Committed to upholding the highest levels of service, hygiene, and operational excellence in luxury settings.

Overview

6
6
years of professional experience

Work History

Outlet in charge/Barista

Wyndham Grand Doha West Bay Beach
07.2022 - Current
  • Conduct training and supervise junior staff in compliance of hotel and outlet SOPs
  • Handling opening and closing of the outlet
  • Working closely with other departments in providing exceptional service to the guests
  • Supervise lobby operations
  • Conduct and supervise inventory of outlet food and nonfood supplies
  • Conduct upselling and suggestive selling to maximize the profit of the outlet
  • Knowledge in menu creation
  • Proven ability to handle large customer volumes while staying organized and efficient
  • Good at latte art
  • Knowledge in commercial and specialty coffee
  • Handling cash and all bill preparations
  • Ordering and receiving of all products used in the outlet
  • Handling guest complaint
  • Knowledge in food and hygiene practice
  • Certified food handler

Barista/Bartender

Sheraton Hotel
02.2021 - 05.2022
  • Welcoming and greeting of customers with smile
  • Taking customer order while following the company standards
  • Making hot/cold coffees and other beverages
  • Latte art
  • Handling cash
  • Handling customer complaints
  • Ordering and receiving of products
  • Doing stock inventory
  • Knowledgeable in training of new staff
  • Competitive research and analyze

Restaurant Waiter

Tick hotel Uganda
03.2020 - 01.2021
  • Welcome guests with a warm, professional demeanor
  • Present menus, offer recommendations, and take accurate food and beverage orders
  • Provide detailed information about menu items, ingredients, and dietary options
  • Serve food and beverages promptly and in accordance with service standards
  • Ensure tables are properly set and cleaned before and after service
  • Monitor guest satisfaction and respond promptly to any additional requests or concerns
  • Upsell additional products when appropriate (e.g., beverages, desserts, promotions)
  • Handle billing processes and ensure accurate transactions through POS systems
  • Follow all health, hygiene, and safety regulations
  • Coordinate with kitchen and bar staff to ensure smooth service flow
  • Maintain knowledge of current promotions, specials, and hotel events
  • Assist in training new staff and maintaining service consistency
  • Handle guest complaints with professionalism and escalate issues when necessary

Coffee Bar Attendant

Café Javas
01.2019 - 02.2020

Education

Uganda Certificate of Education -

Uganda Advanced Certificate of Education - undefined

diploma in hospitality and hotel management - undefined

Skills

  • Effective time management
  • Culinary menu development
  • Proficient in creating latte designs
  • Proficient in specialty coffee
  • Specialized in brewing techniques
  • Instrument calibration
  • Experienced with Micros Fidelio and Symphony
  • Sales enhancement
  • Hygienic food preparation
  • Strategic problem resolution
  • Expertise in table arrangement

Trainings Completed

  • Essential Food Safety Training
  • HACCP Training level 1

Awards

  • Star of month, Wyndham Grand Doha West Bay Beach, 06/01/23
  • Star of month, Wyndham Grand Doha West Bay Beach, 02/01/24
  • Certificate of Appreciation for Outstanding efforts during FIFA world cup, 2022
  • Certificate of participation during inter Wyndham football competition, 09/01/23
  • Certificates of Appreciation for guest love champion, 02/01/24
  • Certificates of Appreciation for guest love champion, 03/01/25

Timeline

Outlet in charge/Barista

Wyndham Grand Doha West Bay Beach
07.2022 - Current

Barista/Bartender

Sheraton Hotel
02.2021 - 05.2022

Restaurant Waiter

Tick hotel Uganda
03.2020 - 01.2021

Coffee Bar Attendant

Café Javas
01.2019 - 02.2020

Uganda Advanced Certificate of Education - undefined

diploma in hospitality and hotel management - undefined

Uganda Certificate of Education -

Lubaale JoelOutlet in charge/Barista