Samira El Baz

Led a team associates in the deli/bakery department, ensuring high-quality food preparation and excellent customer service.

Consistently exceeded sales goals and maintained a high level of customer satisfaction

Resolved customer issues and ensured a positive shopping experience.

Ensured efficient order fulfillment by prioritizing tasks, executing processes, and delivering results.

Supervised and mentored a team of more than 20 associates in a fast-paced OGP environment.

Trained new hires on OGP procedures, including order picking, packing, and staging.

Provided ongoing coaching and feedback to team members to improve performance and meet goals.

Addressed customer concerns and resolved issues related to online grocery orders.

• Responsible for checking all merchandise for accuracy and good physical condition. Reports damage / quality issues to supervisor.

• Inspect all trailers at loading dock to assure they are in good condition.
• Maximize cube of outbound trailer.
• Maintain Yard and door trailer statuses

• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Partnered with representatives from different carriers to arrange materials shipments.
• Requisitioned new supplies and maintained storage areas for smooth department operations.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.

• Supported interaction between associates during group work activities using guided conversation.
• Created, collected and recorded data on associates progress to determine next steps for student success.
• Offered feedback to other providers to effectively address associates needs.
• Monitored progress of associates and adjusted instructional strategies to meet specific needs more efficiently.

• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
• Documented cargo movement such and obtained onward movement data.
• Sorted and delivered materials to different work areas and staff.
• Using tools ,Yard Management and Outbound Dock Management to make sure that the shipping maintained Correct information

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Supervised over 20 cashiers

• Reconciled cash drawers, collecting between $10,000 - $25,000 daily.
• Working directly with departments, customers and management of decisive decisions made to successful business strategies.
• Interviewed, hired, trained, mentored, coached and evaluated performance of hourly front end associates.
• Excellent performance evaluations.
• Ensured that each cashier is train in a way that will ensure line control and a speedy check out.
• Maintained the cash drawers of over 20 cashiers to ensure that all transactions are correctly accounted for.

• Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
• Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
• Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.

• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Developed rapport to create safe and trusting environment for care.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm.
• Supervised daily activities and provided assistance to staff.

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Adhered to all legal, safety and health standards.
• Provided observations, took measurements and performed tests at various stages according to quality control plan.