SAMIRA El Mesmoudi
Justin,TX
Summary
Experienced customer care representative with a focus on complaint resolution and vendor management. Utilizing strong communication and problem-solving abilities.
Dynamic Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Care Representative
Conquete Voyage
Tlemcen (Algeria), Tlemcen (Algeria)
03.2001 - 01.2008
- Managed travel bookings and itinerary modifications to meet customer needs.
- Handled customer inquiries via phone and email, ensuring timely resolutions.
- Coordinated with vendors to ensure seamless travel experiences.
- Responded to customer questions through phone and email, contributing to improved satisfaction.
- Assisted customers with travel bookings and itinerary changes.
Education
Associate of Science -
Lycée Commandant Ferradj
Tlemcen01-1992
Skills
- Customer service
- Travel booking
- Complaint resolution
- Vendor coordination
- Email correspondence
- Customer relationship management
Languages
Arabic
Native/ Bilingual
French
Full Professional
Timeline
Customer Care Representative
Conquete Voyage
03.2001 - 01.2008
Associate of Science -
Lycée Commandant Ferradj